Question about Frigidaire 24 in. PLD3465REC Stainless Steel Built-in Dishwasher

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Error Message 'Er' on frigidaire dishwasher

My frigidaire dishwasher does not run anymore. It is just over a year old and the illuminated message on the front panel reads 'Er' along with the words 'washing', 'Dryer', 'Clean' and a small 's'. I've hit power to reset and it goes from the power failure 'PF' symbol to a number 48 and then back to the original Error message. And depressing any of the other buttons does nothing. Any advice as to what happened or what I need to do to get it running again. It is relatively new and I don't a lot of heavy washing.

Posted by agrafa1925 on

  • moolyons May 20, 2009

    I have two Frigidaire dishwashers installed in my kitchen (large family and lots of dishes). About a year ago the PF (power failure) message appeared on one of the dishwashers. We flipped the breaker and tried everything we could think of to try to "reset" the unit but couldn't get the PF message to go away and therefore it wouldn't run. We called for service and were told that the control panel needed to be replaced. Fortunately this part was under warranty. About two weeks ago a similar but different error message (this message was about the dishwasher being locked) appeared on the second dishwasher. Again the service tech told us that the control panel needed to be replaced. Clearly this is a huge problem with Frigidaire dishwashers. Unless you are handy, I am afraid that you too will need to call for service. Hopefully your unit is still under warranty (I think it is five years for the control panels) as it is like to cost more than $250.00 for parts and labor. There are tons of complaints about the Frigidaire dishwasher control panels on the internet. Good luck.

  • robert samples May 11, 2010

    try holding pause/cancel also remove the lower kick panel and get the tech data sheets read see if you find it there then get back to me

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8 Answers

Anonymous

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I had the same problem. I pressed the "Start Cancel" button, kept it down, then pressed "Rinse Only" button. The display then went clear. I pressed "Start Cancel" again, then "83" showed up on the display. I let it run its cycle, then it corrected itself. A little scary, but it worked. This answer board is great!

Posted on Feb 22, 2009

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  • bones49765
    bones49765 Jun 11, 2012

    Thank You. I did what you said only to have the er s display again. Did it twice. Then I read somewhere else to turn off the unit for 10 minutes to clear the panel. I turned it off at the breaker box. Opened the door, turned the breaker on. pushed rinse only, pushed start and it ran through the cycle. It is fine now TYVM. It was scarey as every other site said 250 to fix.

  • Donna Trice
    Donna Trice Jan 03, 2014

    Thank you rdugas...after pressing rinse and hold the display read 13 and once I hit start it is finishing cycle. Hopefully this works.

  • Blacke Catwood
    Blacke Catwood Nov 24, 2018

    I turned off the breaker for 10 min after receiving the flashing ER and once i turned it back on everything functioned as normal. though it did flash PF when i flipped the breaker back on. Frigidaire Gallery DIshwasher.

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Don Marshall

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Dudes. I totally hacked this, and I can make you a hero. If you have:
"illuminated message on the front panel reads 'Er' along with the words 'washing', 'Dryer', 'Clean' and a small 's'."
There is a PDF file for error codes online explaining that your dishwasher thinks that a button is being pressed for more than a minute during your cycle, and it shuts down with an error code. This would explain why the cycle is allowed to start, but stops with an error code.If you are like most, you just use the start button on the far right and not the 10ish other buttons to the left. If you use multiple buttons your solution may vary. I started by taking a kitchen knife to peel up the panel where the buttons are on the very top. It seems dangerous, but it is sticky and will adhere back down when you are done. At first I went as far as to apply a single layer of electrical tape to cover the contacts of all the buttons I do not use, just leaving the one button I use exposed. Turns out that this did not solve the problem, and the one button I used was the problem. So I half covered the contact of the suspect button and it worked. You may need to experiment with tape positioning, because you do want to have contact so that the button functions, but you want to keep it from generating an error code.
A good test to verify that that one of your buttons is a problem, is to peel up the adhesive keypad, start the washer, and leave it loose through a cycle to verify that this is your problem.



Posted on Mar 18, 2015

  • 5 more comments 
  • Andrew Shalat
    Andrew Shalat Jul 16, 2015

    Could you put a link to that PDF?

  • Shari Salem-Kizziar
    Shari Salem-Kizziar Nov 29, 2015

    It seems to me as though it should not be this complicated for the dishwasher to run correctly. I have had a repairman out to our house two times now and he can't fix our dishwasher with the same problem as the one above, except instead of "48" we have "17" which I believe correlates to the rinse cycle..

  • Ken Weeks
    Ken Weeks Feb 22, 2016

    Makes sense, since most appliance techs will not mitigate these kind of mechanical problems, they will just replace the control panel at great cost, and some profit. I'm going to try this fix, because it makes sense that the most used button will wear first. Thanks, Don!

  • Kayla Peng
    Kayla Peng Sep 03, 2018

    THANK YOU SO MUCH DON! You saved my dishwasher and not to mention $150+ that I would have spent replace the control panel (to replace the touch pad).

    MY PROCESS:

    From looking up the "eR" code online on removeandreplace.com, the message was:

    Frigidaire Dishwasher Error Code = ER
    Error Problem / Condition = Membrane Switch Failure
    Check / Repair / Solution = Main Control Board has detected a stuck key or a key pressed for more than one minute. Check connection from keypad to Main Control Board. If correct, replace keypad. If error still exist, replace Main Control Board.


    So then I followed a Youtube video to check the cord between keypad to main control. I took apart the dishwasher, disconnected and reconnected the cord between keypad to main control and put the dishwasher back together. But there was no change when I plugged the machine back in - it showed a "PF" (power failure) message and still had the same error message after I manage to start a cycle (took many tries).

    I followed the hack and peeled back the touch pad with a knife on the right side (because I use the "start/cancel" button the most). Be careful when you peel it back and go slowly.

    There are two layers. One is the where you press the button (the other side of it should have a very thin metal plate, so that when you press it, it'll "pop"). The other layer is where the signal gets sent to the mother board.

    When I first did it, I peeled both layers. So then I separated the two layers and pressed down on the bottom layer to ensure that it adheres to the machine and stays there.

    Also when you press the top layer back on, make sure that it is placed in the same way before you peeled it (the 1st and 2nd layer needs to match for the key to work).

    Then I placed a piece of electric tape on half of the "power button" and "start button" and started a cycle, but that didn't work. Still had an error message after a few minutes into the cycle. (left the touch pad loose for further tweaking if needed).

    Then I cover up the ENTIRE button for "POWER PLUS", "START/CANCEL" and started a cycle. It had a "delay 1 hr" message (which is weird because I had never used that function (don't press that button much) and did not use that button for this cycle. I also tried to undo the delay function but that didn't work. So had to unplug the machine again and tweak the electrical tape.

    So what I did next was cover up the ENTIRE button for "POWER PLUS", "START/CANCEL" and "DELAY", and started a quick cycle (when I started the cycle, I held "start" button down a bit to start the cycle because I covered up the entire button). Then the DISHWASHER WORKED (and it is still working as I am typing up this post).

    Because I am washing my dishes, I will not be tweaking the electrical tape placement until my next load. But I may just leave it the way it is because it's not broken. :D

    THINGS TO KEEP IN MIND:
    -When you are tweaking the electrical tape or working with the dishwasher, make sure you disconnect the power.
    -Also, if you suspect it is a touch pad problem and assuming the mother board is working properly, be very observant in what the machine is doing and what the display is showing. This will give you clues as to which button is the problem (I did not anticipate "delay" as one of them).
    -Only take apart the machine after watching Youtube videos on how it's done and if you are certain you can put the machine back to the way you've found it.

    For my situation, I was fairly sure it was the touch pad (control panel) that was the culprit. I thought that if I have to replace the control panel ($153+ on Frigidaire.com), might as well try this hack. There was nothing to lose and all for the gain.

    This is probably more detail than needed, but hope it helps!

  • Brenda JAcobs
    Brenda JAcobs Jan 20, 2019

    did anyone have a problem with water not coming in....we have the same problem with ER message and followed all instructions....Thank you

  • ShawnO
    ShawnO Jul 07, 2019

    Between which layers should the tape be placed? I just happened to check the function of my buttons and my water temp button does not change the temp indicator leds correctly. i suspect this is my problem button.

  • Kayla Peng
    Kayla Peng Dec 06, 2020

    @ShawnO Sorry, there were actually 3 layers in there (#1 black layer-where we press, #2 plastic layer with the thin metal plates and #3 receptor for signal to be sent to motherboard). You want the tape to be in between layers 2 and 3.

    TIP: When the machine is flashing the ER/S/CLEAN/DRYING, look at the buttons and see which one is flashing. That might be the culprit.


    I actually went back on here bc I had the SAME problem again with a new control panel that I had replaced about a year ago.

    This time, while displaying ER code, it was flashing "WATER TEMP". I peeled back the 2nd layer and used electrical tape to cover up the entire "WATER TEMP" button. I plugged the machine back in and saw the expected PF error message. I pressed "Start/Cancel" and to my delight, the display then went blank, instead of the ER code.

    I tested it by pressing the "RINSE ONLY" and the display showed "17", which is minutes for rinse only cycle to complete. Then I placed my dishes in and pressed "NORMAL CYCLE" and it is working as intended.

    Funny thing is, I actually forgot I had previously fixed this before. I had tried about 3 other times to fix it some other ways. I did see this page, but thought eh, I'll try this hack as a last resort today (before I buy a new one). Then I clicked "show more comments" and saw my own detailed guide. LOL. I couldn't believe I had written this detailed guide. Thought it was a glitch in the name or something. I had completely forgotten about it. Anyway, it's fixed now! I hope next time, it doesn't take me 3+ weeks of handwashing dishes to remember this. ;P

    Hope this helps someone! :D

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syed naseema

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Pressed start/cancel and rinse with door closed. It worked. Display became blank. Started a cycle then.I hope the same problem wont come.

Posted on Jan 23, 2014

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I am having the same problem but i can't seem to figure out how to fix it. it's not reseting? what else could i do

Posted on Dec 31, 2009

Kayla Peng

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Don Marshall (earlier poster) had posted his hack of peeling back the control panel layer. I successfully fixed my dishwasher (twice) using his method and detailed my process. Hope this helps someone!


MY PROCESS from 9/2018:

From looking up the "eR" code online on removeandreplace.com, the message was:

Frigidaire Dishwasher Error Code = ER
Error Problem / Condition = Membrane Switch Failure
Check / Repair / Solution = Main Control Board has detected a stuck key or a key pressed for more than one minute. Check connection from keypad to Main Control Board. If correct, replace keypad. If error still exist, replace Main Control Board.


So then I followed a Youtube video to check the cord between keypad to main control. I took apart the dishwasher, disconnected and reconnected the cord between keypad to main control and put the dishwasher back together. But there was no change when I plugged the machine back in - it showed a "PF" (power failure) message and still had the same error message after I manage to start a cycle (took many tries).

I followed the hack and peeled back the touch pad with a knife on the right side (because I use the "start/cancel" button the most). Be careful when you peel it back and go slowly.

There are three layers:
1. black layer - where we press
2. plastic layer with the thin metal plates - when you press it, it'll "pop"
3. receptor for signal to be sent to motherboard.

You only want to peel layers 2 and 3 (layers 1 and 2 should remain adhered together). When I first did this, I peeled all 3 layers. So then I separated the bottom layer and pressed down on it to ensure that it adheres to the machine and stays there.

You want the electrical tape to be in between layers 2 and 3.

Also when you press the top layer back on, make sure that it is placed in the same way before you peeled it (all three layers needs to match for the key to work).

Then I placed a piece of electric tape on half of the "power button" and "start button" and started a cycle, but that didn't work. Still had an error message after a few minutes into the cycle. (left the touch pad loose for further tweaking if needed).

Then I cover up the ENTIRE button for "POWER PLUS", "START/CANCEL" and started a cycle. It had a "delay 1 hr" message (which is weird because I had never used that function (don't press that button much) and did not use that button for this cycle. I also tried to undo the delay function but that didn't work. So had to unplug the machine again and tweak the electrical tape.

So what I did next was cover up the ENTIRE button for "POWER PLUS", "START/CANCEL" and "DELAY", and started a quick cycle (when I started the cycle, I held "start" button down a bit to start the cycle because I covered up the entire button). Then the DISHWASHER WORKED (and it is still working as I am typing up this post).

Because I am washing my dishes, I will not be tweaking the electrical tape placement until my next load. But I may just leave it the way it is because it's not broken. :D

THINGS TO KEEP IN MIND:
-When you are tweaking the electrical tape or working with the dishwasher, make sure you disconnect the power.
-Also, if you suspect it is a touch pad problem and assuming the mother board is working properly, be very observant in what the machine is doing and what the display is showing. When the machine is flashing the ER/S/CLEAN/DRYING, look at what buttons are flashing (this might be the culprit). This will give you clues as to which button is the problem (I did not anticipate "delay" as one of them).
-Only take apart the machine after watching Youtube videos on how it's done and if you are certain you can put the machine back to the way you've found it.

For my situation, I was fairly sure it was the touch pad (control panel) that was the culprit. I thought that if I have to replace the control panel ($153+ on Frigidaire.com), might as well try this hack. There was nothing to lose and all for the gain.

12/6/2020

I actually went back on here bc I had the SAME problem again with a new control panel that I had replaced about a year ago.

My observation/process:

While dishwasher was displaying ER/S/CLEAN/DRY error code, the "WATER TEMP" and "RINSE ONLY" buttons were flashing. I peeled back the 2nd layer and used electrical tape to cover up the entire "WATER TEMP" button. I plugged the machine back in and saw the expected PF error message. I pressed "Start/Cancel" and to my delight, the display then went blank, instead of the ER code.

I tested it by pressing the "RINSE ONLY" and the display showed "17", which is minutes for rinse only cycle to complete. Then I placed my dishes in and pressed "NORMAL CYCLE" and it is now working as intended.

This is probably more detail than needed, but hope it helps someone!

Posted on Dec 07, 2020

Shashwat Kumaria

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Don Marshall,
Thanks SO MUCH for sharing the solution to this problem. I had the exact same problem (flashing ER code), and followed your directions and was able to resolve the issue!!
Shak.

Posted on Apr 22, 2020

D Mason

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Ok I was having the same problem.... peeled back the control panel. Cleaned the contacts same problem. To my surprise.... it just so happened that one of the screws in front that holds the dishwasher to counter had worked itself loose and was continually causing the delay function to make contact for over a minute. I retapped and installed and bam. Now my dishwasher works. Thanks to all for the trouble shooting tips!

Posted on Feb 12, 2017

Fritz Fox

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New $100 console panel (for me, part # 154639212) fixed the problem. You can tell that the control board is probably fine, because it is giving you this fairly detailed error ('Er' along with the words 'washing', 'Dryer', 'Clean' and a small 's') that means that there is a short or bridge in the console panel circuitry.

Posted on Dec 05, 2016

  • Brenda JAcobs
    Brenda JAcobs Jan 20, 2019

    where did you buy it for 100

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