Can't manually make copies or manually fax.

Someone has probably sent you a fax on 8 1/2 x 14 inch (legal size) paper. Pull down the manual hand feed tray which is located above the regular paper cassettes and place some legal size paper in it. Hopefully the fax will be outputted and the message will go away. Good luck.

Check to make sure that the rollers are in good condition inside the top feeder.
Also make sure that there is NO object or anything that the paper is hitting against by manually feeding the paper and carefully observe the paper path

mine was doing the same thing. pull the paper tray out and there is a black lever next to the feed drum, it wouldn't move up and down. I took of the cover and slid the lever over to the left so it would move freely and now it is fine.

Is it receiving faxes? Make sure you have the line in the right place in the back of the machine (line) and that you get dial tone (hit the monitor button if it has one). Try calling it on your cell to see if it picks up. You may have a poor phone line conditon, and you could try to slow the modem speed down or check the ECM (Error Correction Mode) if so. If it's a jamming problem, try to run a copy and see if it feeds ok. If not try cleaning the feed/pick up rollers with mild soap and water. Reseat the paper and try it again.

Sounds like you may have a small obstruction in the scanner feed. This would inhibit making copies and sending faxes. Lift this section up slightly to inspect for small pieces of paper or dust. Blowing it out with compressed air would also be a good idea.

Try making a copy of something, if it comes out blank, try the other way. The copy and fax functions work the same.

Hope this helps
ED

the real name is MANUAL FEED that is you have to go and select manual feed then the screen will guide you througth

Does it say clear jam immediatly or does it start to run then declare a jam?
If it starts then tells you to clear a jam and no paper is in the machine, your feed rollers are shot. Smooth like trying to drive a car on ice.
If it says that all the time, no attempt to feed then you have a sensor either dirty, knocked out of place or something stuck on a sensor.
Either in the paper path or in the scanner.

It sound like the paper is not getting recognised by the original sensor. Check for an obstruction in the feedpath - piece of paper, paper clip, pin, cockroach, apple core, tube of cake decorator (I've seen it all). Do this by opening the control panel cover (the one you open when you replace your cartridge and look through where the original feeds. Also see if the original sensor arm is in place. In the white plate there will be a black arm. The original sensor arm will be directly behind this sensor.

Is there a piece of paper in the top (copier/fax) feed, or under the top against the glass? Original Loaded means there's some document in place, ready to be copied or faxed. If you remove that, the message should go away. If there isn't one, check inside the feed on top, and see if there's anything stuck in there that could be blocking the sensor.