The dishwasher is actually starting and you can hear it going trough all the program for one and a half hour but there is no water going inside.
We can’t hear any water noise inside. And the dish is dirty when we open the door after the dishwasher stops.
Please help - we're having trouble finding a Bosch tech in our area. Thanks!
This is a little late for the OP. But, I had the same problem over Thanksgiving of 2008. I searched online and saw that other people had the same problem, but there were no solutions posted. So, I paid $130 for a service tech to come fix the problem - maybe this will save you some time and money.
The solution was simple...pour boiling water (I boiled about a half gallon of water in a cooking pot) straight into the pump where the water sprays out of. You don't have to pull your dishwasher out and no tools are needed. Just open the door, pull out the lower roller tray, remove the bottom spray fin (just pull straight up), and pour the boiling water straight into the hole where the bottom spray fin was attached to. Next, put everything back in place, push the Power switch on, select a wash mode, and close the door. The dishwasher should start spraying water inside as usual.
The service tech told me that there are only two pumps in this dishwasher...one to pump the water in (the one that had the problem) and one to pump the water out. When you don't use the dishwasher frequently, the seal in the wash pump seizes up (sticks together). You can hear the motor humming, but the pump isn't able to send the water up into the spray fins. By pouring boiling water into the pump, it helps to break that stickiness and allows the pump to start sending water up into the spray fins. The solution is to run your dishwasher at least once a week. Even if you don't have much to wash, run a rinse cycle to let all the parts move and stay loose.
One other tip the tech told me is to pour a cup of white vinegar into the pump when you go away on vacation and the dishwasher won't be used for a week or more. This should keep the seals from sticking together. I haven't tried this yet.
Hope this helps.
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