Error 80023121, wnt let me login in
Hello ldsidney and welcome to FixYa. Currently the PlayStation Network is down
worldwide and Sony has stated today that it could be a week before it
is once again fully operational. Please read the following official
statement from Sony below. Your personal information could be
compromised.
Thank you for your patience while we work to
resolve the current outage of PlayStation Network & Qriocity
services. We are currently working to send a similar message to the one
below via email to all of our registered account holders regarding a
compromise of personal information as a result of an illegal intrusion
on our systems. These malicious actions have also had an impact on your
ability to enjoy the services provided by PlayStation Network and
Qriocity including online gaming and online access to music, movies,
sports and TV shows. We have a clear path to have PlayStation Network
and Qriocity systems back online, and expect to restore some services
within a week.
We're working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.
Valued PlayStation Network/Qriocity Customer:
We have discovered that between April 17 and April 19, 2011, certain
PlayStation Network and Qriocity service user account information was
compromised in connection with an illegal and unauthorized intrusion
into our network. In response to this intrusion, we have:
1. Temporarily turned off PlayStation Network and Qriocity services;
2. Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
3. Quickly taken steps to enhance security and strengthen our network
infrastructure by re-building our system to provide you with greater
protection of your personal information.
We greatly appreciate
your patience, understanding and goodwill as we do whatever it takes to
resolve these issues as quickly and efficiently as practicable.
Although we are still investigating the details of this incident, we
believe that an unauthorized person has obtained the following
information that you provided: name, address (city, state, zip),
country, email address, birthdate, PlayStation Network/Qriocity
password and login, and handle/PSN online ID. It is also possible that
your profile data, including purchase history and billing address
(city, state, zip), and your PlayStation Network/Qriocity password
security answers may have been obtained. If you have authorized a
sub-account for your dependent, the same data with respect to your
dependent may have been obtained. While there is no evidence at this
time that credit card data was taken, we cannot rule out the
possibility. If you have provided your credit card data through
PlayStation Network or Qriocity, out of an abundance of caution we are
advising you that your credit card number (excluding security code) and
expiration date may have been obtained.
For your security, we
encourage you to be especially aware of email, telephone, and postal
mail scams that ask for personal or sensitive information. Sony will
not contact you in any way, including by email, asking for your credit
card number, social security number or other personally identifiable
information. If you are asked for this information, you can be
confident Sony is not the entity asking. When the PlayStation Network
and Qriocity services are fully restored, we strongly recommend that
you log on and change your password. Additionally, if you use your
PlayStation Network or Qriocity user name or password for other
unrelated services or accounts, we strongly recommend that you change
them, as well.
U.S. residents are entitled under U.S. law to
one free credit report annually from each of the three major credit
bureaus. To order your free credit report, visit
www.annualcreditreport.com or call toll-free (877) 322-8228.
We
thank you for your patience as we complete our investigation of this
incident, and we regret any inconvenience. Our teams are working around
the clock on this, and services will be restored as soon as possible.
Sony takes information protection very seriously and will continue to
work to ensure that additional measures are taken to protect personally
identifiable information. Providing quality and secure entertainment
services to our customers is our utmost priority. Please contact us at
1-800-345-7669 should you have any additional questions.
Sincerely,
Sony Computer Entertainment and Sony Network Entertainment
I hope you found this information helpful and thank you for using FixYa.
My son forgot his password. Any solutions?
its a new card
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