Logitech Cordless Mouse Logo
Posted on Jan 02, 2010
Answered by a Fixya Expert

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Logitech wireless mouse not working

I have replaced the batteries. The On/Off light is green. I have tried rebooting the PC, and the mouse by pressing the red Connect button on the back.

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  • Expert 66 Answers
  • Posted on Jan 02, 2010
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Joined: Dec 07, 2009
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Go to logitech's website and navigate to support/drivers/downloads and look for the exact model of your mouse. You may have to temporarily use a P/S-2 mouse which would have a green connector on it in any case, it would plug into the tower or laptop at the green connection port. The purple one would be for keyboard. If can't do, then borrow someone else's pc and download the driver to a CD or flashdrive then use it to install driver.

Install the driver using the old mouse for now, then just after you give the command to reboot, pull old mouse or the P/S-2 mouse out and plug in the USB wireless device for your wireless mouse at this time. Reboot and should fix.

Your issue is either driver related or defective mouse IR no good (infrared)

I'll point you in the right direction but can't help any further without the exact model# of your w-mouse.

http://www.logitech.com/index.cfm/support_downloads/downloads/mice/&cl=us,en

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Have a Wireless logitech mouse. Replaced battery. Green light comes on, but then goes off. What next?

From Logitech's website, "This is normal behavior of the mouse.
The green battery light of your ]logitech] mouse will come on for a few seconds to indicate the battery condition and then go out. This will occur when you power on your mouse and when you replace the batteries. The battery light goes out after a few seconds to conserve battery power."
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The wireless keyboard and mouse are not working.

  • Check to ensure that the wireless receiver is plugged into your computer. Press the "Connect" button on the bottom of the receiver to attempt reconnecting your mouse and keyboard to the computer. If your mouse and keyboard use Bluetooth, ensure that your computer's Bluetooth is active and detects the mouse and keyboard.
  • Check to see if the keyboard and mouse are turned on. If the power indicator lights on the keyboard and mouse are not green, press the "Power" button to turn the keyboard and mouse on.
  • Check the batteries of the mouse and keyboard. If the batteries are dead, replace them with fresh batteries and reconnect the mouse and keyboard to the computer by pressing the "Connect" button on the bottom of the wireless receiver attached to the computer. If your mouse and keyboard use rechargeable batteries, let the batteries recharge before using the device again.
  • Uninstall and reinstall your wireless keyboard and mouse drivers. Sometimes, the Logitech drivers are at fault for a bad connection. Use the Control Panel to uninstall the old drivers, then visit the Logitech website and install the latest drivers for your keyboard and mouse.
  • Search the Logitech Support Database. If your keyboard and mouse are still failing to function properly, visit the Logitech Support website and browse the support page for your product for specific solutions.
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Logitech cordless devices are designed to always achieve at least 4 feet of good signal. Generally speaking, if you ahve the green light on the connect unit and the batteries are good on your actual mouse then it should work when you perform the synchronization procedure in the manual.

If it is still not working after you re-perform that you should consider relocating your laptop to try again from another environment (any electronic or electrical devices like zip drives, cd drives, etc can cause interferance). try it on a non metallic surface and if possible even try elevating the connect unit a few inches.

If it's still not working, uninstall and reinstall the drivers for your mouse and try again. If after all that it is still not working it's probably a hardware problem and you should contact logitech support for a possible warranty item replacement.
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