Unfortunately, there seems to be no support, and no manual online that would show where you could contact the makers.
https://www.google.com/search?safe=off&rlz=1C1QJDB_enCA643CA644&sxsrf=ALeKk01kj-Irjc-gp00ozH-OKazyg_BnfQ%3A1615680621765&ei=bVRNYLqMLo2PtAbc24D4Bw&q=Soupmate+pro+parts
SOURCE: I have the bissell
You already said it, so check the carbon brushes. Once it is no longer able to push the rotor or stator it need to be replace. Carbon brushes are customized at the machine shop, so you should bring it so that you have a sample of the brushes itself. Just be observant when disassembling the motor so that you put it back to exact place.
Thanks for asking.
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