Sony Cyber Shot lens extends and retracts, can't take photo

Try these procedures.

Usually a lens sensor. Clean with maybe some compressed air. If you trust your skills you could open the unit and clean cabinet where the lens retracts and extends.

Hi,

Error: TURN THE POWER OFF AND ON AGAIN is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.

Performing a manual power reset

Turn off the camera.

Remove the battery pack.

Press and hold the power button for 30 seconds.

Allow the camera to remain without power for 60 seconds.

Reinsert the battery pack.

Turn on the camera.

To reset the Camera back to factory default, select the INITIALIZE Option from the Main Settigs 1 Menu of the Camera to OK.This will set the user defined settings back to factory default. The images and videos will not get deleted.

If the issue persists, service may be required.

Thanks for contacting FixYa

Usually when a sony digital camera displays that message it means that the lens will not extend or retract and as such there is a problem with your lens that needs professional service.

Only try this if your camera is out of warranty. Turn camera on, and extend lens fully, now grab outer most element and pull out. Sometimes you can reseat the lens in the track at the correct point. I used to do this all the time to my older digital cameras.

I've had the same problem on rare occasion. Usually, I just wait a few seconds, then turn the camera on... wait a few more secs, turn off... repeat as necessary. When all that doesn't work, I've replaced with new batteries & the problem is solved.

Sound knackered, Warranty???

Lens assy is defective. needs to be replaced.

hi ban ive same problem bloody nusience lens wont retract what did u do with urs?
should i return it?
thanks leeanne
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It looks like a problem with the zooming mechanism (lens would not retract or extended) Press the power button on and hold it down while extending and twisting the telescopic zoom lens. It might fix your problem. In any case it could not make it worse