Hey Mark !
Have you ever noticed that when some bad guy is being looked for , did something pretty bad, that the authorities have records of "EVERYTHING" the guy did, even months ago? They come up with receipts, security camera footage, etc. Well how about this ?? "If they can do this for the bad guys, why can't they do it for the good guys ??"No receipt? you'll be on video, and if you press the store for that, they can easilygo back in their records. Also, did you pay cash, or did you pay with debit card, or credit card? They will certainly have records.
Lastly, something I learned from my Grandmother. When all else fails, put the smart phone & computer a way, pull out some white paper, see if you still have a blue ink ball point pen, and write a polite letter to the Head of Sony Marketing, something like that, and explain your problem, as a loyal, but upset customer, who just wants to be treated fairly. I am telling you that while it doesn't work "everytime", it sure does work a lot ! Just 1 old fashioned, hand written letter, is worth more than 100 emails, that are just so simple to do, and really, how often do we really respect them, in the ocean of junk that keeps flowing? Most people are "good people", and the head sales folks, often take an interest when a legitimate grievance comes their way. By the way, you'd be surprised when you send a hand written note about something you really liked as well, as "Free stuff, just feels, looks, or tastes BETTER !!"
A couple of weeks ago, a certain "Margarine Company", had this 50% lighter Margarine, so I bought it, and on my raisin toast, it was like water, it turned 1/2 of it into mush !
I did what I just said you should do, I w rote to them, and in 8 days I had a cheque for $12.00 ! Not much, but they did the right thing. Stand up for yourself, be polite, and honest, and you just watch what happens, OK?
Go get 'em !! ( nicely )
on May 09, 2017