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Paper mismatch errors occur because the product scans the width of the envelope before printing. If the paper size setting in the printer driver does not match the paper actually loaded in the product, the product reports a 'Paper Mismatch' error.
The message saves paper and ink by preventing print jobs from accidentally printing on the wrong paper. For example, the print job might be for a 101.6 x 152.4 mm (4 x 6 inch) photo, but there is letter-size paper loaded in the product. The error message displays to make sure that ink is not wasted on the wrong paper type.
try this out , disable the automatic paper type sensor.
Open the Print dialog box.
In Word 2003, click File , and then click Print
In Word 2007, click the Office button ( ), and then click Print .
Make sure that your product is in the Name drop-down list box, and then clickProperties .
Click the Features or Paper/Quality tab.
In the Paper type drop-down list, click Plain paper .
Somewhere, your printer has a sensor (probably a light and a mirror and a detector), to try to distinguish between transparency media and opaque media (such as a sheet of paper).
So, that sensor either has a piece of transparency media stuck inside it, or it is otherwise misdiagnosing what media is between the light-emitter and the light-detector, and thus is claiming that there is transparency media loaded into the paper-tray.
It sounds like you need to take the printer to a qualified technician.
The "reset to factory settings" should have worked.
What happened? What did not happen?
Did you power-off the unit after the reset,
including unplugging the unit from all AC power?
Dig through the menus on the printer and make sure the paper type for the tray in question is set to plain. Sounds like someone set it to transperency and forgot to change it back.
Sounds like your spot sensor is broken. It will give you this error if not working properly. It is attached to the right side of the cartridge carriage and emits a small blue light when paper is fed in to the machine. It looks at the paper and tells the machine the paper is there or in this case not there.
DON'T KNOW IF THIS WILL HELP-BUT MY PROBLEM WAS SIMILAR--MINE WAS SAYING PAPER TOO NARROW WHEN I WAS TRYING TO PRINT AND COPY. I JUST KEPT MOVING THE FRONT SLIDER AND THE LEFT HAND SIDE SLIDERS BACK AND FORTH AND TOOK THE PAPER IN AND OUT --TRIED AGAIN AFTER EACH TIME--IT EVENTUALLY FIGURED OUT I DID HAVE THE RIGHT SIZE PAPER--
ALSO TRY---MENU--THEN--COPY SET-UP--THEN PAPER SIZE--SEE IF PAPER SIZE IS SET RIGHT.
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