My dvd drive cannot be detected when i wanted to burn dvd using windows dvd maker - vista. I already deleted the upper & lower filters. But it still cannot work.

Click start control panel administration tools computer management device manager scroll down cd-dvd rom drives you might see a yellow question /exclamation mark ? ! or a red X right click to update driver

you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

hope this helps you

is it only using nero that it does not detect your blank dvd ??
Click start control panel administrive tools,computer management,device manager scroll down cd-dvd rom drives you might see a yellow question mark ? right click you will have options to update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone. or
you might have to physically unplug the leads for this cd/dvd then plug them back this should activate the found new hardware wizard or
you might have to uninstall then restart your computer then reinstall your DVD/CD then reinstall the driver for this device
if your computer came with a motherboard disk the drivers could be on it
click start control panel administrive tools computer management device manager scroll down cd dvdrom drives if you see a yellow question or exclamation mark? ! or a red x right click you will need to update the driver or
select properties general troubleshoot, select driver click to reinstall drivers click update driver
hope this helps you

You can try to delete upper and lower filters for your system. go to start>run>type in regedit click ok> start looking for this parth HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318},when click on the folder look on the right column and look for upper/lower filters and delete it. restart system. Try updating the firmware of the optical drive depending on the model.
caution:be careful with deleting registry for your system this might affect your operating system functionality.

Hi there!


There's a few things that you need to check first.
Make sure that the cd/dvd is detected in BIOS,

If it is then there's a workaround for that problem of yours,
Go to the device manager then go to the cd/dvd uninstall it, then go to the REGEDIT that will lead you the registry. Please follow the instructions properly,
registry is the part of the computer you don't wanna mess with,

Go to this part when your already in the registry.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

then on the right hand side you should see the
upper and lower filter.

Delete the upper and lower filter.
Then restart the computer.
After that the cd/dvd should already be detected.
If not then you will end up replacing the cd/dvd itself.

Have a good day!

I do have the same problem, my laptop doesnt detects the DVD writer, checked with the acer support, asked me to check the motherboard and may need to change that.

Hi there..

I can understand the issue.

There are 2 ways to fix this up..

FIRST STEP :

Check whether the drive is listed in My Computer or not.
If its not detected then reboot the computer and get into BIOS.
Check whether CD driver is detected in BIOS.
If its not then i'd say please try to swap the cable between HDD & CD drive and restart the computer.
Check whether the computer is booting or not.
If not we can come to the conclusion that the drive is gone bad.

SECOND STEP:

Check whether the drive is listed in My Computer or not.
If the drive is listed in My Computer and still not working.
Then i'd say please go to SERVICES.MSC
Locate for the option IMAPI CD-BURNING service and right click on the option.
Go to properties and start the process and make the startup as Automatic. I've given the screenshot here.. Kindly go through it..





Click on start and now you reboot the computer and now check in My Computer whether you see CD Drive.

OR

The next step which we are going to follow up is very important.

Start->Run->regedit

Locate for the upper filter & Lower filter. Here is the location for finding the upper and lower filter..
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

After you click on the 4D36E965-E325-11CE-BFC1-08002BE10318 option take a look on the right side you can find upper & lower filter.

Delete it & Restart the computer and now you are offset..

CAUTION: Use Registry Editor at your own risk. Any change using Registry Editor may cause severe and irreparable damage and may require you to reinstall your operating system. Internet Security Systems cannot guarantee that problems caused by the use of Registry Editor can be solved.

Clean the dvd drive lens. It is normally caused by dirt particles.

Hi,

Please perform the below steps to fix this issue.

1. Check in device manager for cd drive option. in case its visible, right click on it and uninstall it and reboot the system and the corect drivers should get loaded automatically.
(to go to device manager follow the below steps:
in XP---1.On the desktop right-click on My Computer and click Properties or open the Control Panel and double-click the System icon.
2.In the System Properties window click the Hardware tab.
3.In the Hardware tab click the Device Manager button.
in vista\windows 7---1.Click on the Start Orb.
2.In the Start Search box type: device manager and then press enter.)

2. Delete the upper and lower filters:
For XP
Start -> Run ->regedit - > Ok
It opens the registry editor window. navigate as per the below path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the right side pane if you see upper or lower filter options...right click and delete them.Restart the system
For Vista
Start - > Search - > regedit - > OK
It opens the registry editor window. navigate as per the below path
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
On the right side pane if you see upper or lower filter options...right click and delete them.Restart the system

3. Check in Sysem setup/BIOS and see it the drive is getting detected. in case the drive is not getting detected over there it is a possibility that the data cable that connects the drive to the main board might be loose. if that is the case we need to go into more detailed troubleshooting. please let me know if above steps fix the issue else will provide further steps.

regards.

This may be problem with the OPtical drive instead of the windows media player. Just delete upper and lower filter using following steps and it will help In order to delete upper and lower filters you're going to have to edit the registry. The usual cautions apply. If the registry is not edited properly your whole system can crash. 1) Close all open programs 2) Click on Start, Run, and type REGEDIT and press Enter 3) Click on the plus signs (+) next to the following folders * HKEY_LOCAL_MACHINE * SYSTEM * CurrentControlSet * Control * Class * {4D36E965-E325-11CE- BFC1-08002BE10318} 4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. * UpperFilters * LowerFilters * UpperFilters.bak * LowerFilters.bak 5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete 6) After deleting the keys, close the Registry Editor 7) Reboot your computer 8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone http://www.pchell.com/hardware/cd_drive_? Thanks Deepak

maybe it's not in the software try to check your cd/dvd writter if its covered by waranty you can chk it out if not try to replace it with a new one or get it repaired maybe the lens has broke