I am in South Africa and have been given a new toner cartridge from a European visitor. When installed my printer says " error cartridge incompatible" How do I solve this? JJ

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Then you still might have a bad toner cartridge. Try the following in the EXACT order:
1 Pull out the toner cartridge.
2 close the printer back up and let it recognize that there is not toner cartridge.
3 turn the printer oss
4 insert the new toner cartridge
5 turn the printer back on.
if the above fails you will need a new cartridge, preferably a different brand.

LED pattern Possible Problems and Solutions
Your system has some problems. If this problem occurs,
contact your service representative.
On Line/Error LED
lights red
• Paper jam occurs. To solve the problem, see "Clearing
Paper Jams" on page 5.6.
• The front cover is open. Close the front cover.
• Paper tray is empty. Load the paper in the Tray.
• The toner cartridge is out of toner. Remove the old toner
cartridge and install a new one. See "Installing the Toner
Cartridge" on page 2.4.
• You pressed the Cancel button while the printer is
receiving data.
• In Manual Feed mode, there is no paper in the manual
tray. Load paper into the manual tray.
• If the printer is receiving data, the On Line/Error LED
slowly blinks green.
• If the printer is printing the received data, the On Line/
Error LED blinks green fast.

Error Red On

• The cover is open. Close the cover.
• There is no paper in the tray. Load paper in the tray.
• The printer has stopped printing due to a major error.
• The toner cartridge is not installed. Install the toner cartridge.
• Your system has some problems. If this problem occurs, contact your service representative.
• The toner is totally exhausted. Remove the old toner cartridge and install a new one.

Error Red Blinking

• A minor error is occurring and the printer is waiting for the error to be cleared. When the problem is cleared, the printer resumes printing.
• The toner cartridge is low. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner.

1. Open the top front cover of the printer. If the display DOES NOT read Close cover or Insert cartridge, the 32 error is not caused by the toner cartridge and printer service will be required to fix the problem.

2. Make sure the correct toner cartridge is installed for this printer model.
1. Check Lexmark for a list of compatible cartridges for your printer.
2. If the wrong toner cartridge is installed, remove it and install the correct one.

3. If the correct toner cartridge is installed, it may not be seated correctly. To ensure that this is not the cause of the error, do the following:
1. Turn off the printer.
2. Reseat the toner cartridge.
3. Close the lid.
4. Power the printer back on and check the display.

4. If reseating the toner cartridge does not clear the error message and the error started as soon as you installed this particular toner cartridge, the cartridge may be broken. You can check this as follows:
1. Power off the printer and then reinstall the old cartridge. (You can also try a different new cartridge to see if that clears the error.)
2. If the error does disappear, the problem may lie with this cartridge. Please contact the point of purchase, especially if the cartridge is brand new out of the box.

5. If the error cannot be cleared by putting in a new toner cartridge or one that is known to be working, the printer may require service to fix the problem.

you can upgrade firmware to your regional version or you can buy only proper chips for toner cartridges
pifonski

This error message appears on the printer screen when the printer thinks the wrong toner cartridge is installed. To clear it or identify a service requirement, follow the steps below. NOTE: If you succeed in resolving the problem at any stage during the procedure, you not need to perform the remaining steps.

1. Open the top front cover of the printer. If the display DOES NOT read Close cover or Insert cartridge, the 32 error is not caused by the toner cartridge and printer service will be required to fix the problem.
   
   
2. Make sure the correct toner cartridge is installed for this printer model.
   1. Check Lexmark for a list of compatible cartridges for your printer.
   2. If the wrong toner cartridge is installed, remove it and install the correct one.
      
3. If the correct toner cartridge is installed, it may not be seated correctly. To ensure that this is not the cause of the error, do the following:
   1. Turn off the printer.
   2. Reseat the toner cartridge.
   3. Close the lid.
   4. Power the printer back on and check the display.
      
4. If reseating the toner cartridge does not clear the error message and the error started as soon as you installed this particular toner cartridge, the cartridge may be broken. You can check this as follows:
   1. Power off the printer and then reinstall the old cartridge. (You can also try a different new cartridge to see if that clears the error.)
   2. If the error does disappear, the problem may lie with this cartridge. Please contact the point of purchase, especially if the cartridge is brand new out of the box.
      
5. If the error cannot be cleared by putting in a new toner cartridge or one that is known to be working, the printer may require service to fix the problem.

What error message? Does itsay toner cartragie need replaced.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

It normally means the print cartridge is defective