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Anonymous Posted on Aug 13, 2015

Iphone screen locked up, no one has had this problem before. Please help me

Was using the phone, and the screen froze up. At first,the button on the top of the phone locked the screen, but pressing it would do nothing, screen remained black. Occasionally the screen came back on, with the same problem but now the screen won't turn on at all. The phone is on, sound works, but I can't shut off the phone. It charges when plugs in but the sleep/wake button doesn't work. Can't shut phone, can't reset it either. Please someone help me. I need the phone tonight

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Jason Yeaman

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  • Apple Expert 166 Answers
  • Posted on Aug 13, 2015
Jason Yeaman
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Joined: Dec 17, 2010
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Hole the sleepwake and home buttons for 10 seconds until a hard reset initiates.

Restore the hiandset either by going to settings/General and erase all content and settings, forcing a firmware restore.

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