Kristie,
I would suggest taking the brush bearings at each end off and clean any lint or hair that might be in the ends of the brush. If you have regular ball bearings on your brush, you might need to replace the brush roller if the bearings themselves are tight. Hope this helps!
SOURCE: brush roller on windtunnel won't spin
It sounds like you need to replace the actuator arm or the cable to it. Look for Hoover part 43143046 for a start. I've got a similar problem.
SOURCE: auto brush on hoover windtunnel doesn't spin anymore
I have a Windtunnel S3765 with the same problem - and it has very little use so I'm confident it isn't wear. I find that the wheels do not raise the agitator brush sufficiently high to reduce the drag caused by excessive contact with the carpet. If I raise the front a bit the brush spins as it should. It also works if I take the housing apart and use it without ..... but this is tricky.
Unfortunately I haven't figured out a way to hold it up efficiently. I am toying with afixing something to the bottom of the housing to raise the front enough to give the brush a little more room.
SOURCE: brush spin,good suction at hose, no suction at
Air passage from back of brush head, through the joint, and up to bag, may be blocked.
SOURCE: Brush won't spin on my Hoover Mach 5
I love this vacuum but had the same problem.
SOLUTION:
take the roller off and flip the thin belt inside out. This fixed my vac and works great again.
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