I have the same problem. I believe, after some inspection, that the mechanism which allows for the circular spin of the brush has failed.
Though I'm no mechanic, I believe my girlfriend's long (and beautiful) hair became entangled underneath the gray "end-cap" causing breakage of the rotating mechanism (which I believe is normally housed within the brush under the rectangular "end-cap"...the other "end-cap" piece is circular).
Now the brush will spin about 6 rotations but with each spin the gray "end-cap" will extend on its screw rather than spinning freely.
I believe my only option is to order another brush.
We'll see if it solves the problem.
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I would suggest taking the brush bearings at each end off and clean any lint or hair that might be in the ends of the brush. If you have regular ball bearings on your brush, you might need to replace the brush roller if the bearings themselves are tight. Hope this helps!
This vac has 2 belts. If both self propel and roller not spinning then most likely it is the wide flat belt broken or off. 4 screws on the bottom should gain you access to the belt area. another issue for this model series is a worn pulley on the roller, a new belt when inserted around the roller should be even with the top of the pulley groove.
Here's a great video repair tutorial that we've put together to try and help you with the repair on your Hoover WindTunnel. I hope that this helps you with your repair. If you found this solution helpful, please rate this repair video by clicking on the 4 Thumbs Up Icons in the top right hand corner of my repair solution. Feel free to email me at [email protected] if you have any questions about the repair!
There are 4 screws that you need to remove. The belt lies between the roller and a pin. With a little effort, you just pull out the roller, and the belt will come loose. When putting the new belt, you need to insert the belt into the pin first and then put the other end of the belt onto the roller. Then pull the roller and put it back into its groove. Voila!