Avaya 5420 phone system

Avaya Phone Change Date and Time
Avaya/Lucent Partner ACS Phone System

1. Press Feature and dial 00.
2. Press the left intercom button twice.
3. To set the time, press # and dial 103. Enter the correct time using a 24-hour format.
4. To set the date, press # and dial 101. Enter the correct date using MMDDYY format.
5. Press feature and dial 00 to save.

Setting the time and date on Avaya phone systems - TSRC.com

hi robert.
see if this helps you,if not go to the link and the bottom.
How to change the display name in Avaya phone? Press the Select soft key or the OK button or the right arrow key. Use the up and down arrow keys to scroll the display to the option Display Name. Press the Change soft key to change the setting or use the left or right arrow keys. Display your extension number and the date and time on the phone when it is idle.

Display Name - Avaya

marketingtools.avaya.com/knowledgebase/user/ipoffice/.../1408/display_name.htm Search for: How to change the display name in Avaya phone?
How do you change the display names on the Avaya 5420 Google Search

When you get a new voice message the red light turns on. As long as you don't check the voice message the red light stays on.

You have a dead line somewhere. When you dial 9 it looks in a group of trunks for a call to go out on. Test the dial tone of all the lines. If that isnt it. There might be a problem in the ARS routing.

Your system might be restricted from transferring calls to another trunk (outside line)

The partner voice messaging system would be a card that looks like the processor card , It should also have a green sticker on the face of it identifing it as such.

Yes it can. Depending on the type of voice mail attached to your system you can both have the lines answered with a seperate main greeting (partner messaging can do this) or answered by a seperate mailbox (all partner voice mails).

Hello,

Methinks the welcome message is stored in you telephone set. Try another set, or enter a new welcome messsage. Could it be that the telephone line carries two different lines. Check with you telephone company. Older service may have not been deactivated.

Just a few (possibly farfetched) leads for you to investigate.

Do you know which system this phone is on? Is it an IP Office?

If so, chek the manager program and verify that under eachs users tab, ther is a "Vxxx" in the "trusted source" tab. Where "XXX is the extension number.

THere are two answers to you question, depending on certain options and conditions.

First, where is the voice mail and where is the call waiting coming from?

1. If Voice Mail (VM) is located in the central office and you have a destination for call forward BUSY/NO ANSWER it will go to CO VM.

2. If Voice Mail on premise (Partner Mail), and you have CF BUSY/NO ANSWER set on your phone, it will go to voice mail....IF the call waiting is coming from another line. The CF and ring count is set in Partner system programming.

3. If you have call waiting coming on the same phone line and don't have CO VM, then you have no voice mail.

My CO codes for VM are 72# for Call Forwarding and *92 for CF Busy.

As Always, YMMV

Carl