The another solution is SendAllCalls is highlighted.
Press phone/exit button
check SendAllCalls if highligted press button onto not
In my case, the send call was indeed the issue, but it was not an active button on the client's phone display so I couldn't see it. I had to go into the the Button Features settings on the back end, re-add "Send All" button and save. As soon as the button showed on the client display, the light was showing as active. I deactivated the Send All and then removed the feature on the backend to prevent it from happening again.
Have the system admin look at your no answer time or coverage options.
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