All incoming calls will not transfer to voice mail. I have the default ring set to 4 and additionally, I have my greeting set up. Any thoughts on why calls will not transfer to vm?
Thank you for responding. I finally figured it out. All I needed to do was program my telephone. I found a book hidden away on a shelf that gave me the codes. My phone now transfers to vm if I do not answer or am on the phone.Thank you for responding. I finally figured it out. All I needed to do was program my telephone. I found a book hidden away on a shelf that gave me the codes. My phone now transfers to vm if I do not answer or am on the phone.
I have a similar problem with an older Stratagy DK system. When I reset the base unit for voice mail retrieval nothing is changed. I've tried deleting the extension from the Stratagy system and re-establishing it but still no luck. Is there a specific code sequence (undocumented?) that will work?
Thanks,
daveI have a similar problem with an older Stratagy DK system. When I reset the base unit for voice mail retrieval nothing is changed. I've tried deleting the extension from the Stratagy system and re-establishing it but still no luck. Is there a specific code sequence (undocumented?) that will work?
Thanks,
dave
AnonymousMar 13, 2014
I work at the senior center..we have several phones..calls do not go to voice mail...phone just keeps on ringing. All the phones at the center are affected. How do we fix this?I work at the senior center..we have several phones..calls do not go to voice mail...phone just keeps on ringing. All the phones at the center are affected. How do we fix this?
AnonymousMar 26, 2014
why can I not transfer a call when the next line is ringing but I have open lineswhy can I not transfer a call when the next line is ringing but I have open lines
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Typically you want your phone system to ring your phones (say extension 10, 11 and 15) and then if no one answers after so many rings the call is transfered to the port the voice mail is on (let's say it's port 16) The voice mail is set to answer right away but does not "ring" until the call is transfered to it.
This way (at 4 rings) if a call comes in on line 1 and you answer after 3 rings but a call comes in on line 2 at the same time, the first ring on line 2 will not make the total = 4 and set off the voice mail.
I would guess the port at your voice mail is not set to ring and nothing is set up to transfer calls to your voice mail.
Did you set this up yourself? How did you program the phone system?
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It takes so long to get an answer because you asked two different and complex questions. 1. Where do you want the call to go? It's related to question #2, but the forward either works or it doesn't...that's what the FWD/DND button is for. Your delay before it goes can ge adjusted. In our installations, we use CF-No Answer and set the ring count to 4. If you're on the phone and another call comes in, you can see it from the display and hear the soft ring. You can either answer it or ignore it and it will go to somewhere else (generally voice mail).
As far as your second question, if you have voice mail, an auto attendant can be part of the system. It's programmed at installaton to pick up incoming calls and follow a menu system called Custom service. It also functions as your voice mail system as mentioned in #1.
What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.
Use feature 986 (transfer to VM) then enter in the co-workers extension number. That will bypass the extension and send the caller directly to his voicemail.
Hi, what do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
This can be handled by the DND feature in your admin settings... Do not disturb will transfer your calls direct to voicemail without ringing the handset.
The feature codes will not help you troubleshoot the system at all. But here you go:
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER) **SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING (CICS AND ICS 2.0+) **ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator) **BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+) **SET NORSTAR SET PROFILE **LINE NORSTAR LINE PROFILE **USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+) **TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+) *0 BUTTON INQUIRY *1 FEATURE KEY EXTERNAL AUTODIAL *2 FEATURE KEY INTERNAL AUTODIAL *3 FEATURE KEY PROGRAMMING *4 PERSONNEL SPEED DIAL *501 SELECT ENGLISH *502 SELECT FRENCH *503 SELECT SPANISH *6 RING TYPE *7 DISPLAY CONTRAST ADJUST *80 RING VOLUME ADJUST *81 MOVE LINE KEYS *82 DIAL MODES *831 AA ON/OFF (CICS) *832 CCR ON/OFF (CICS) *833 AA/CCR RECORDING MAINTENANCE (CICS) *84 AUTO LOG OPTIONS *85 CALL LOG PASSWORD *89 PROGRAMMED RELEASE *9 RUN/STOP 0 SYSTEM SPEED DIAL 1 SEND MESSAGE #1 SEND MESSAGE CANCEL 2 RING AGAIN #2 RING AGAIN CANCEL 3 CONFERENCE / TRANSFER #3 CONFERENCE SPLIT 4 CALL FORWARD #4 CALL FORWARD CANCEL 5 LAST NUMBER REDIAL 60 PAGE GENERAL 61X PAGE INTERNAL ZONE (1-6) 62 PAGE EXTERNAL 63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL 64 LINE POOLS 65 MESSAGE REPLY #65 MESSAGE REPLY CANCEL 66 VOICE CALL 67 SAVED NUMBER 68 RESTRICTION /COS OVERRIDE 69 PRIORITY CALL 70 CALL TRANSFER (BLIND) 71 LINK (HOOK FLASH) 72 TIMED RELEASE 74 CALL PARK 75 GROUP CALL PICKUP 76 DIRECTED CALL PICKUP 77 CALL DURATION TIMER 78 PAUSE 79 EXCLUSIVE HOLD 800 TRUNK ANSWER 801 CALL QUEUING 802 GROUP LISTENING 803 SHOW TIME 804 WAIT FOR DIAL TONE 805 TEST SETS (2.0) 806 HIDE DISPLAY 808 LONG TONES 810 MAKE BUSY 811 CALL INFORMATION 812 ENTER CALL LOG 813 LOG IT 815 AUTO BUMPING 817 IRAD TRANSFER (CICS ONLY) 819 OUTGOING NAME AND NUMBER BLOCKING (4.1) #819 CANCEL OUTGOING NAME AND NUMBER BLOCKING 82 CAMP ON 83 PRIVACY CONTROL 84 LINE REDIRECTON #84 CANCEL LINE REDIRECTION 85 DO NOT DISTURB #85 CANCEL DO NOT DISTURB 86 BACK GROUND MUSIC #86 CANCEL BACKGROUND MUSIC 87 "SERVICE MODES (DR-3,4,5)" #87 CANCEL SERVICE MODES 870 SHOW SERVICE MODES (CICS) 871 EXTENDED RINGING (ICS) #871 CANCEL EXTENDED RINGING 872 ALTERNATIVE RESTRICTIONS #872 CANCEL ALTERNATIVE RESTRICTIONS 873 ALTERNATIVE ROUTING #873 CANCEL ALTERNATIVE ROUTING 88 VOICE CALL DENY #88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS: "VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC." THE FOLLOWING ARE SOME COMMON USAGES: 9** "RAD PROGRAMMING (RAD 2, FASTRAD)" 9*0 RAD TRANSFER (ALL BUT CICS IRAD'S) 9*1 CHECK FEATURE CODES FOR VOICE MAIL 9*2 SMDR Admin 9*3 LOGGER TIME STAMP 9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9) 9*4 NORSTAR DOOR PHONE PROGRAMMING 9*5 FLASH LOW RANGE CHECK FEATURE CODES 9*7 ACD ADMIN MAINTENANCE SESSION 9*9 VOICE MAIL INTERFACE (VMI) CODES 900 SMDR,enter an account number to be logged with the call 901 ACD LOGIN 901 VMI Admin 902 ACD UNAVAILABLE 903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE) 903 ACD CANCEL WRAP 904 ACD HELP 904 FLASH ACD LOW RANGE LOGIN/OUT 905 ACD CATEGORIZE 905 FLASH LOW RANGE DN IDENTIFIER 906 ACD RECORD CALL 906 FLASH LOW RANGE VM TRANSFER 907 FLASH LOW RANGE VM INTERRUPT 908 STAR TEXT (OBSOLETE) 908 FLASH ACD LOW RANGE BUSY MODE 909 ACD ANN. MAINTENANCE 909 FLASH ACD LOW RANGE QUEUE STATUS 910 FLASH LOW RANGE LEAVE MESSAGE 911 FLASH LOW RANGE OPEN MAILBOX 912 FLASH LOW RANGE OPERATOR CONTROL 913 ACD CALLS QUEUED 913 FLASH LOW RANGE SYSTEM ADMIN LOGIN 915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2) 920 ACD ADMIN SESSION 921 ACD ROUTING SESSION DAY/NIGHT 922 ACD ADMIN STATISTICS SESSION 923 ACD GROUP STATISTICS SESSION 960 DIAL BY NAME (CINTECH NSVM OPTION) 961 DIAL BY NAME ADMIN (PSWD=1234) 980 VM SEND MSG TO ANOTHER MAILBOX 981 VM LOG INT MAILBOX 982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867)) 983 VM ADMIN PROGRAMMING (PSWD=1020000) 983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9) 984 VM TIME AND DATE(STARTALK Pswd=1020000) 984 AUTO FOREWARD TO VMAIL(NSVM4.0) 984 FLASH ACD LOGIN/OUT 985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)" 986 VOICE MAIL TRANSFER 987 VOICE MAIL INTERRUPT 988 VOICE ACTIVATED NAME DIALING (NSVM 4.0) 988 FLASH ACD BUSY MODE 989 RECORD CALL (NSVM 4.0) 989 FLASH ACD QUEUE STATUS
You have to change the rings from the voice mail server. If you don't know your way around the server, its best to get a local NEC tech although it is fairly simple to navigate. Depends on your skill. Typical default password for the server is NEC
Thank you for responding. I finally figured it out. All I needed to do was program my telephone. I found a book hidden away on a shelf that gave me the codes. My phone now transfers to vm if I do not answer or am on the phone.
I have a similar problem with an older Stratagy DK system. When I reset the base unit for voice mail retrieval nothing is changed. I've tried deleting the extension from the Stratagy system and re-establishing it but still no luck. Is there a specific code sequence (undocumented?) that will work?
Thanks,
dave
I work at the senior center..we have several phones..calls do not go to voice mail...phone just keeps on ringing. All the phones at the center are affected. How do we fix this?
why can I not transfer a call when the next line is ringing but I have open lines
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