When the unit is powered on, the scanning element moves all the way to the right, then tries to keep going. The drive belt just makes a grinding noise for a minute or so, then the display reads, "Scanning error. Power off printer."
When I turn it back on, the same thing happens. I can't make it stop. I've tried unplugging it for a while, disconnecting the USB cable, punching console buttons in an attempt to purge whatever scan job it thinks it has.
It won't even answer faxes in this state, since it never actually gets out of the initialization phase.
There is a sensor on the right that is probably not working or is out of place. turn off printer and open door , move printhead all the way to the left and look at the right side of the printer, is anything loose there? ( the best way to describe it is to look for a piece that is like the symbol pi )
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Actual error message: "Scanner failure. Turn power off then on again."
My problem is identical , although occasionally it turns on fine, just doesn't work 80% of the time !
I've looked for a sensor but can't find one, cleaned everything I can, but still no success
I've turned the power off and then on, but the same problem exists.
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