I plugged my new dynex Cat6 7' network cable into my dell vista laptop and it got stuck in the port. I'm 99% sure it's the right port, but now that I want to take it out it won't come out. I pushed down on the top and pulled but it's stuck. Any advice?
One of two things has happened. Hopefully this has happened: The thumb tab is not pulling the lock down far enough to release the plug. Take a very tiny straight slot screw driver (jewellers) or a very long pointed pocket knife, run it down the thumb tab on the outside until you have passed the locking lip. Then move it to one side. This will cause the lock to be pressed close enough to the plug that it will clear the locking lip and release the plug. Think of it as a shoe horn.
If this procedure is unsuccessful, it maybe the other problem. The plug slides in on 8 loose wires. They are only attached at the leading edge and as the plug is inserted it presses down these wires. The wires are loose at the other end and rarely develope an upward curl. This curl hooks on the plug and as you attempt to pull out it gets tighter and tighter. You should get a very thin but tough piece of packaging plastic and cut it just less than the width of the plug. Push it up between the contact side of the plug and the wires of the receptical, far enough to pass the end of the plug. Then pull the plug free. Always remember to press the thumb release as hard as possible to release the thumb lock.
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