SOURCE: cd tray stuck closed
if you are not a tech expert, i would suggest that you bring the unit to service center ahd have them remove the CDs themselves. you have to remove some screws in the mechanism of the changer and you may acidentaly damage the lense. Just be careful when you carry and transport the unit not to tilt on either side. you have to keep it up straight always to prevent the CD falling out of the tray.
SOURCE: Yamaha GX-505: My wife dusted the CD tray of our
Looks like your wife damaged the tray. I should have a look, it might be something you can fix with a bit of superglue. It's worth a try!
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