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Have you tried the tiny little hole very near the slot of your CD drive? A small straightened paperclip stuck into the hole and pressed in might push the drive open for you. Many people don't know that little hole is for that purpose.
I also have an Acer Aspire AM-3470G & just swapped DVD drives trying to troubleshoot a problem. Remove the one side panel with the finger tab that gives you access to the system board/HD's, etc. No need to remove the opposite side panel. With the panel off, there are 3 black plastic tabs holding the front cover on. Release them so that the front panel pivots to the opposite side which also has 3 black tabs. Those tabs will release themselves as you pivot the front cover. You may need a bit of force to pivot the cover so be careful not damage the plastic tabs. You'll now have complete access to the DVD tray area. The DVD is held in by 2 exposed screws, there are none on the opposite side of the drive. Unscrew them, disconnect the power & SATA connectors & slide out the drive. If you replace the DVD drive, test the new one before you reassemble all the covers to verify everything works.
Looking at the image of the machine; the DVD drive is a vertically loaded slot.
replacing the DVD reader/writer with a Blue Ray one... not entirely sure if it's possible without advice from the manufacturer (contact them to be 100% sure).
because of the physical dimentions of the screen; the DVD drive will be a laptop dvd drive not a normal desktop one.... so you could hunt online for a slot loaded Blue ray drive for a laptop... but again no guarantee without manufacturers confirmation.
most machines past 2005 have SATA connections inside for the optical drives; but also confirm this before spending money.
There's many different cases out there which more than once, turned out to be the hardest part of the job. There may clips on both sides inside the case, right up against the opening of the expansion slot. Where the front of the new Rom Drive will be installed. If so then just push these in one at a time as you push out that end.
If thats not the case in your case, with your case (lol)Go to Google or DogPile and ask how to remove the slot cover on an Acer Case.