How to remove the drawer on the wmd960

It's probably just caked with powder or conditioner and needs cleaned. Your handbook gives instructions on how to remove the drawer. Alternatively the dispenser to drum inlet hose may be blocked and some hot water may clear that.

Usually old conditioner. Remove clean and refit dispenser drawer. While the drawer's out, clean inside where it goes. Once refitted, put cycle on hottest wash you can with no powder or conditioner in. In future use less conditioner and put on a hot wash (empty) once a month

Hi from retired Englishman in SW France,

Although you do not say which model it is, this is a common problem with many machines.
I suspect that it is the conditioner/softener tray which is causing water to overflow from the drawer so it needs a thorough clean!
Remove the complete drawer. To do this you will have to do one of the following-

• push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
• release the catch underneath or
• lift upwards on the tray as it is coming out to clear the lip underneath.

One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover on it which you must remove to expose the little stuck up pipe/tube. This is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
I hope this is your problem and solution!
Good luck,
John C

Hi from retired Englishman in SW France,

Although you do not say which model it is, this is a common problem with many machines. If the powder channel is clean and clear I suspect that it is the conditioner/softener tray which is causing water to overflow from the drawer so it needs a thorough clean- but clean them all!
Following is my 'generic/standard' document,copied and pasted ;-0)
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Remove the complete drawer. To do this you will have to do one of the following-

• push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
• release the catch underneath or
• lift upwards on the tray as it is coming out to clear the lip underneath.

One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover on it which you must remove to expose the little stuck up pipe/tube. This is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
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I hope this is your problem and solution!
Good luck,
John C

There is probably a blockage in the drawer.
Remove drawer and thoroughly clean all parts, making sure there is no residue of powder or conditioner in any of the compartments.

Completely remove the dispenser unit. look inside the recess you have just taken the dispenser drawer from and look up. You will find this is covered in muck. Clean it with an old toothbrush or something but do not use too mush pressure. This should solve your problem. If not then you will need to replace the dispenser unit completely

Its clips out hold clip down in middle and pull drawer out...

Sometimes the drawer gets blocked with congealed fabric conditioner and or old soap powder, try removing the drawer and giving it a good wash. An old toothbrush is useful to get in the small areas. To remove the drawer: Pull the drawer out as far as possible, there is a small depression on the left hand side at the top of the drawer, about the size of a fingertip press the depression to release the drawer, and pull the drawer out. To relocate, line the drawer up, and place the long thin piece of plastic on the left hand side in the corresponding slot in the top of the drawer opening, you might have to kneel down to see it and slide the drawer in, you might have to press the depression again to pushe it home.

Remove dispenser drawer from m/c, and thoroughly clean it and all accessories.Clean all residual build up of undesolved powder and conditioner in drawer compartment..
If it still leaks, then remove top cover, locate large black hose at bottom of dispenser, and give it a good squeeze to clear any possible blockage in the hose itself..
If still no better, could be due to exceptionally high water preesure forcing the water out of the drawer.

Turn cold water valve down a little to reduce pressure.
Plz rate my solution.
Thanks.

i had the problem of my brand new washing machine not taking the conditioner and the customer service advisor rightly guessed that i was using concentrated liquid and advised me to dilute it with warm water then put it in the drawer because sometimes the liquid is too thick for the machine to take.try this!!!!! regarding the powder why not put it directly in the machine or buy tablets and do the same with those