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The Roku remote needs to re-paired with the Roku Player.
Open the Battery case on the Roku remote (Roku 4 remotes) look for a button and hold for 2 seconds this will then sync it to the Roku player.
I presume you have a box and not a stream stick.Try unplugging ROKU box.Many units have a button you have to push on remote after plugging in ROKU box,this connect Remote to ROKU box.If this doesn't work take out batteries in remote and put back in,this has to be done after you plug in ROKU box.Are batteries weak,try some new ones?
Check plug in roku stick and in electrical outlet for a good connection pull out and push back in..Their is a small reset button on ROKU,push it ,it will then show a blinking white light,if not you may have a bad roku stick.
Hook up ROKU stick BEFORE you put batteries in remote,after you put in batteries you will have to push button near batteries.
The remote should start blinking a green light this means it is trying to pair up with roku stick.If it does a purple sceen will appear on tv.Push home button remote and tv should give you a code.This code has to be entered at ROKU site link on computer.
try to change the batteries. Or try to power cycle the Roku player by unplugging the power cord. You can also contact support.roku.com so that they can assist you better.
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