Doesn't fill and water drains before wash cycle starts.
Check your drain hose is 29 inches high
SOURCE: Washing machine fills in the water but does not start the wash cycle
The fact that it does not fill completely can be related to a problem with the water-level switch, that regulates the water level.
See from Repairclinic:
"This switch is
usually a diaphragm device with a small, clear tube attached between
the switch and the bottom of the washer's outer tub. As the water level
in the tub increases, the pressure on the air in the tube increases.
When the pressure reaches a certain level, it activates the switch,
shuts off the water, and signals the timer to begin the agitate cycle.
If the switch is defective, it may prematurely signal the water to shut
off. If so, you probably need to replace the water-level switch."
However, when it is only the switch the mashine usually completes the cycle, but with less water than normal.
A possibilty is that either the timer is faulty or there is a problem with the water supply.
Check that water is coming from water supply with regular pressure, and that hoses back there are not obstructed.
More likely you will have to replace the timer.
See again from Repairclinic:
"When the cycle doesn't advance, it's probably the timer or a cold-water supply problem:
You can find parts at the following websites, you need to input your model number. If the part is not listed contact them.
Repairclinic
Partselect
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Many thanks.
SOURCE: Whirlpool Ultimate Care II Quiet Wash - Wash Cycle not holding water
Since your washer worked fine while in Germany and now is exhibiting this problem at your new home, you may want to double check how it was installed. I suspect you may have a problem known as "siphoning". The following link explains:
http://www.fixya.com/support/r587481-prevent_washer_siphoning
This could be a simple situation where the drain line on the washer is not installed correctly. There are minimum height and length requirments on the drain line. In addition, make sure the stand pipe you have the drain hose inserted in has a proper air gap to allow draining. All of this is explained in the link provided.
I hope this information is helpful to you. The majority of the situations arise from improper installation and is not an operaitonal problem with the washer. If, however, you double check everything and still have problems, please post back and let me know.
SOURCE: water runs into tub but does not fill?
be sure the drain hose is not lower than the wash tub this will caust the water to run out, 2nd be sure the drain hose is not pushed to far into the house stand pipe and the there is rome for air to go inbetween the drain hose and stand pipe eather of these will cause the machine to siphon mostly on rince cycle or on the 2nd and third loads you do. last your house drain could be starting to back up fill the washer with water and listen to it drain if you hear a gurggling sound in the house pipe you may need a plumber to cleanthis out for you.
SOURCE: the washer will not drain or spin
more than likely the pump needs replacing, first of all remove the outlet drain hose from the the place it discharges and lower it into a bucket,this should allow it to syphon away,you may need to empyt the bucket a few times once the machine is empty you should be able to put it on its spin cycle once it has spun locate and remove the filter to remove any objects or lint, fill machine with warm water and try to drain and spin via the programme,if this do not work fit a new pump
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