Hi there,
I'm sorry to hear you're having difficulties with your Dyson. I can't provide specific advice as you haven't stated which model of Dyson you own - but if you call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), we should be able to resolve this issue with some troubleshooting over the phone.
We'll look forward to hearing from you.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
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