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Posted on May 02, 2009

Callers can't hear me because the transmitter isn't working

The transmitter on the handset isn't working on unident powermax 5.8ghz

  • dwblount1 May 04, 2009

    the microphone of the handset doesn't work so anyone using it cannot speak to callers but can hear them. the phone does work if connected to a headset.

  • Anonymous May 11, 2010

    How did you test it?

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  • Contributor 12 Answers
  • Posted on May 04, 2009
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Joined: Apr 20, 2009
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It appears that either the telephone handset is et to mute, or
the microphone is damaged which can be replaced by a service tech.


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It sounds like you have a defective handset cord or handset. First, at your phone, switch your handset with another phones handset that you know for sure works. From your phone make a test call. If the caller can now hear you, the original handset from your phone is defective. If the caller still can not hear you, switch your handset cord with another handset cord from another phone that you know works. From your phone make another test call. If the caller can hear you, then your original handset cord is defective. You can purchase another handset cord from your local office supply store. Your phone uses a standard handset cord. It may be difficult to match the original color of your handset cord. Be sure to take your defective handset cord with you, so you can try to match the color. If the caller still does not hear you. Put your original handset and original handset cord back on your phone. Then plug your phone in to another wall jack, that you know works with another phone. The other phone needs to be an identical phone to yours (same number of buttons and same model number. The model number can be found under the phone). Wait approximately 90 seconds, sometimes longer, after you plug your phone into the other wall jack. Now, make another test call from your phone. If the caller can now hear you from your phone with it plugged into another working jack, then you have a defective station port or jack where your phone was originally plugged in at. If the caller still can not hear then you have a defective phone.
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