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Roll back phone software

I received a 3Com 3102 phone with R5.3.0 software on it but our system only has R5.0.25 software. How can I roll back the software on the phone? It is currently in a continuous reboot.

Posted by bdanen99 on

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Justin Goldberg

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Add the NBX's IP and mac address to phone. Also static it on the same subnet.
It will go through about three long reboots.
If it doesn't work change the NBX to anything but "ethernet only" and reboot it. Then reboot phone with the above settings.

Posted on Jan 14, 2012

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The phone is in a continuous because it is trying to connect to the NBX. You need to make sure it is on the same network as the NBX. Also, within the NBX you need to make sure Auto-Discovery is enabled. You also need to check how many group 2 licenses you have, as this phone requires one to run on the NBX.

Posted on Jan 29, 2008

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On 5.0 and older software, Log into the NBX Phone system as administrator and click on "tab to it". Then click on the "security" tab under System Configuration. Click on "Reset User Password". Highlight the user you want to reset and then click "reset. The system will reset the password to the same as the extension number.
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Aug 02, 2014 • 3Com NBX 3102 IP Phone
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hope it works.

enjoy
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Web page + 3102
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Feb 19, 2014 • 3Com NBX 3102 IP Phone
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Reset 3com 3102
Hi Chirag,

On the web interface, use
1 Click System Maintenance > Purge Data.
2 Click Purge Database
This ll do fact reset.

HTH
-Karthik.
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May 03, 2010 • 3Com NBX 3102 IP Phone
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When someone call 3Com NBX 3102 IP Phone we cannot hear them talking, but they can hear us. I tried it on three 3Com systems and same thing happens. We get problems like these often and we are just...
If the phones are only 6-8 months old you should be calling 3Com. those phones have a 1 year warranty and once you register them they will help you troubleshoot and replace them if needed. Can you provide more detail? Do you have any network issues while this is happening? Does speakerphone work but the handset doesn't?
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Apr 29, 2010 • 3Com NBX 3102 IP Phone
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Cant connect additional 3102 to nbx. Please help!
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You have to log into the system as Admin and enable CO COdes for the CLass of Service you are in. Its easy, at least the Admin should be able to do it.
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Apr 11, 2008 • 3Com NBX 3102 IP Phone
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