HP (Q6473A) Print Cartridge for Color LaserJet 3600 Series. Magenta Printer Logo
Posted on Mar 01, 2009
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My 3600dn indicated need new cyan cartridge. I installed new one

But it responds as if I did not replace. I purchased another cyan cartridge today and got the same response. I have installed approximately 6 cyan cartridges in the past. We just installed a new black cartridge. What can the problem be?

1 Answer

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  • Master 2,120 Answers
  • Posted on Mar 02, 2009
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A bad refilled toner cartridge.

  • Anonymous Mar 02, 2009

    A bad refilled toner cartridge.

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Related Questions:

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1answer

Install cyan

That message is saying you need to replace the blue "Cyan" ink cartridge in the printer. When the printer detects that the ink in out it tells you to replace the empty one to continue printing. Just buy a new cartridge install it and you will be good to go.
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Epson Sx415 New Cartridge,empty already?!?!

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. ....ran a nozzle check and cleaned print heads because it wasn't printing any ink on the paper.... ???
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HP Officejet 6310 will not print cyan

The Cyan print head nozzle maybe blocked.
If deep cleaning does not fix it then you need a new print head.
The cost of a new print head is expensive and it maybe better to get a new printer.
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Not printing black on right side of doucements

Run the PQ Troubleshooting diagnostic
Check out the BLACK page.
You can also run the Disable Cartridge Check diag.
This test will enable you to pull all the cartridges out, and put the black into any other slot. Then print the Configuration Page and see if the problem follows the black cartridge. If it prints good this way. Put the Cyan into the top slot(black), print the config page. If it prints bad, it's not the cartridge it's the printer.
I think that replacing the Black Cartridge should solve your problem.
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The printer will not print after I installed a new 02 Cyan cartridge. The printer display still indicate that I cannot print until I replace the cartridge

You don't state what type of printer, but many require entering the maintenance menu section to indicate the cartridge is changed. Consult the printer's manual (you didn't throw it out, now did you??)
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My 3600 dn is printing tiny small cyan dots on the paper...always in the same spot about 1-1/2" from the edge. What would cause this? A spec of something (i.e. dirt) on a roller? Or? I would like to clean...

The dot could be from the cyan toner cartridge. There could be a mark or scratch on the image drum surface underneath the cartridge shutter. If it is a toner mark it can be carfully cleaned with a lens cloth. If scratched or nicked the cartridge will have to be replaced.
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The printer will not print after I installed a new 02 Cyan cartridge. The printer display still indicate that I cannot print until I replace the cartridge

It might a problem of mismatch cartridge. The printer is not detecting the cartridge as is it not getting the exact type of the cartridge, check the exact cartridge number and type and install it.
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After cyan ran out, installed new cartrige. Printer produced everything colored blue as red. Purchased new cyan cartrige and the problem recurred.

The problem seems from your new cyan cartridge.
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Try to clean print head and test print for each color
from the utility menu
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Install Cyan Toner Error

ensure that the one you install is the exact model name and number, if this is correct, try unistallling once again and check one more time,

you might want to get a new cyan toner if this still fails, i dont think there is a prob in your machine, cheers
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Error Codes

Hi , The 59.61 is a problem with the Cyan print cartridge drive motor and occurs during startup or rotation. The first thing you will have to do is replace the cyan drive motor and if that doesn't correct the problem then the dc controller. But I'm pretty sure the motor has failed for the cyan. Now I'm not talking about replacing the Cyan Toner Cartridge!!!!
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