I've had a Sansa e260 for a few months. After taking the time to upload my CDs to the player, it screwed up and began to "Refresh Database" and shut off every time I turned it on. I tried several times to reset it by holding the power button, which didn't work. Eventually, I had turned it on so much that the battery was drained. After a full recharge I turned it back on and it worked fine, but now all my songs are missing. When I go to the music folder and click on artist, song, etc., it always tells me "No Song." When I connect it to my computer and look in the folder, all the music is there. What can I do to fix this?? I really don't want to rip all my CDs again.
Hi. It would seem that either the internal memory of your player has been corrupted or the firmware has experienced some errors. The best way to fix your player would be to either format it or re-load its firmware. Either way, you may need to re-load your music files once again. First, you would need to set your player to MSC mode by navigating the menu as follows: Menu >> Settings >> USB Mode, then select "MSC". If you have the "Rhapsody" E200 version, then select "Rhapsody" (it's the same as "MSC" mode) Next, plug your player in your computer and look for the drive letter corresponding to your Sansa. Right-click on the drive letter, then select "Format". Just make sure that the File System is set to FAT32. Click "Start" to begin the Format and follow the on-screen prompts. Since your songs came from audio CD, simply Drag-and-drop the files to your player (MSC mode is will actually work best with audio CD songs) If this does not work, then go ahead and re-load your Firmmware using this instruction I received from SanDisk technical support: Switch your Sansa E260 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E260 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E260 and 90-99% of the time, it would restore your player to normal settings.
Posted on May 16, 2007
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I meant to click the "fixed" rating. Thanks Syd, this worked.
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