Question about SanDisk Sansa e260 MP3 Player

Pink Screen says "No Song"

I've had a Sansa e260 for a few months. After taking the time to upload my CDs to the player, it screwed up and began to "Refresh Database" and shut off every time I turned it on. I tried several times to reset it by holding the power button, which didn't work. Eventually, I had turned it on so much that the battery was drained. After a full recharge I turned it back on and it worked fine, but now all my songs are missing. When I go to the music folder and click on artist, song, etc., it always tells me "No Song." When I connect it to my computer and look in the folder, all the music is there. What can I do to fix this?? I really don't want to rip all my CDs again.

Sarah White May 17, 2007

I meant to click the "fixed" rating. Thanks Syd, this worked.

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Hi. It would seem that either the internal memory of your player has been corrupted or the firmware has experienced some errors. The best way to fix your player would be to either format it or re-load its firmware. Either way, you may need to re-load your music files once again. First, you would need to set your player to MSC mode by navigating the menu as follows: Menu >> Settings >> USB Mode, then select "MSC". If you have the "Rhapsody" E200 version, then select "Rhapsody" (it's the same as "MSC" mode) Next, plug your player in your computer and look for the drive letter corresponding to your Sansa. Right-click on the drive letter, then select "Format". Just make sure that the File System is set to FAT32. Click "Start" to begin the Format and follow the on-screen prompts. Since your songs came from audio CD, simply Drag-and-drop the files to your player (MSC mode is will actually work best with audio CD songs) If this does not work, then go ahead and re-load your Firmmware using this instruction I received from SanDisk technical support: Switch your Sansa E260 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E260 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E260 and 90-99% of the time, it would restore your player to normal settings.

Posted on May 16, 2007

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1 Answer

When i try to upload music to my sansa e260, the rhapsody tells me that there a general error with the song (error 80070570). What's that supost to mean?

MP3 players can only play music files in mp3 file format. You need to convert your CDs to mp3 music files onto yourcomputer or download them from the Internet and then copy them to your MP3player.
You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format:-
http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files

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Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.

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1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.

To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete.
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3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260.
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To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.

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