Question about SanDisk Sansa e260 MP3 Player

Pink Screen says "No Song"

I've had a Sansa e260 for a few months. After taking the time to upload my CDs to the player, it screwed up and began to "Refresh Database" and shut off every time I turned it on. I tried several times to reset it by holding the power button, which didn't work. Eventually, I had turned it on so much that the battery was drained. After a full recharge I turned it back on and it worked fine, but now all my songs are missing. When I go to the music folder and click on artist, song, etc., it always tells me "No Song." When I connect it to my computer and look in the folder, all the music is there. What can I do to fix this?? I really don't want to rip all my CDs again.

Sarah White May 17, 2007

I meant to click the "fixed" rating. Thanks Syd, this worked.

1 Answer

Anonymous

Level 1:

An expert who has achieved level 1.

MVP:

An expert that got 5 achievements.

Governor:

An expert whose answer got voted for 20 times.

Scholar:

An expert who has written 20 answers of more than 400 characters.
Contributor
47 Answers

Hi. It would seem that either the internal memory of your player has been corrupted or the firmware has experienced some errors. The best way to fix your player would be to either format it or re-load its firmware. Either way, you may need to re-load your music files once again. First, you would need to set your player to MSC mode by navigating the menu as follows: Menu >> Settings >> USB Mode, then select "MSC". If you have the "Rhapsody" E200 version, then select "Rhapsody" (it's the same as "MSC" mode) Next, plug your player in your computer and look for the drive letter corresponding to your Sansa. Right-click on the drive letter, then select "Format". Just make sure that the File System is set to FAT32. Click "Start" to begin the Format and follow the on-screen prompts. Since your songs came from audio CD, simply Drag-and-drop the files to your player (MSC mode is will actually work best with audio CD songs) If this does not work, then go ahead and re-load your Firmmware using this instruction I received from SanDisk technical support: Switch your Sansa E260 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E260 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. Step 3: When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E260 and 90-99% of the time, it would restore your player to normal settings.

Posted on May 16, 2007

Add Your Answer

Upload

Upload an image from your computer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

Loading...

Include an image. It's worth a thousand words.

prev next

Related Questions:

1 Answer

When i try to upload music to my sansa e260, the rhapsody tells me that there a general error with the song (error 80070570). What's that supost to mean?

MP3 players can only play music files in mp3 file format. You need to convert your CDs to mp3 music files onto yourcomputer or download them from the Internet and then copy them to your MP3player.
You can do this using Windows Media player and Rip the CDs - Media Player willcreate a MP3 music file for each music track.
Click on this link for instruction on converting music files to mp3 file format:-
http://www.fixya.com/support/r5798418-creating_transferring_mp3_music_files

Mar 12, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

My sandisk sansa e260 mp3 player wont trun on it goes to the start up screen and thin keeps repeting that screen how can i fix this does any1 know?

Hi, the Sansa E260 is a portable MP3 player released by SanDisk in 2004. Several problems may cause the E260 to not function as intended from time to time. Common problems that occur are the device freezing, album art not appearing on the screen when a song is playing, pictures not filling the screen size and missing information on the separate tracks. You can troubleshoot the device and fix many of these common problems without the need of a service technician.

Reset
1. The Sansa E260 may freeze or function in other unexpected ways from time to time. This generally occurs when the unit's software has developed an error. Reset the device to clear the error and return the device to normal working operation. A unit reset is similar to rebooting your computer. You won't lose any data stored on your device.

To reset the E260, press and hold the "Power/Menu" button for about 15 seconds. The device will be forced to power down, during which the error will be cleared. You can restart the E260 as normal once the reset is complete.
Album Art Does Not Display
2. The E260 supports viewing album art on the display screen during the playing of a song. You may find that your album art is not showing up on the display when music is playing on the device. To fix this, make sure the associated album art file is in the same folder as the song being played. You will need to connect the E260 into your computer to move the album art files into the music folder.
Photos Aren't Full-Screen
3. Photos displayed on the E260 will not show up as full-screen shots if they are not cropped to the correct dimensions. The E260 software does not support stretching pictures to fit the full screen. To ensure your photographs will display on the full screen, crop the images to 128x64 in photo-editing software prior to transferring the image on the E260.
Unknown Artist or Album
4. The E260 displays information about each song using the ID3 tags associated with each track. ID3 tags hold information such as the artist name, album name, track number, year it was released and other information. If the E260 shows an artist or album as unknown, the information in the ID3 tag was not filled in. You can insert information into the ID3 tags from your computer.

To change the ID3 information, right-click on the music file and choose "Properties." Click on the "Summary" tab and choose "Advanced." The ID3 fields will display in the window. Insert any of the missing information and click "OK." When you upload the song onto your E260, the newly inserted information will show up in the display.

Hope it helped...

Feb 23, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

My mp3 frozen on the welcome screen and restart and freeze again

First reset the Sansa e260. The way you do this is you hold down the power (menu) button for 15-25 seconds. This usually solves it.

Good Luck,

Fixer Guy

Feb 02, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Randomly deleted songs and cannot upload more

Get the latest firmware upgrade from Sandisk's website to be on the safe side, but I'm thinking that your song licenses expired. Convert all of your songs to mp3 format, and you will not have these kinds of problems.

Jul 06, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Purchased CD song to Sansa

Open Windows Media Player.
Click on the Rip tab.
Insert the CD into the computer.
Click Start Rip
Windows Media Player will convert the songs on the cd to a format that the Sansa player recognizes - may take a few minutes.
Click Sync.
Drag the files from the CD to the right window pane.
Click Start Sync.

Presto!

-Tha Mp3 Doctor

May 21, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260 Car Connection Problem

Since I haven't heard back, I am going to clear this from my queue

May 16, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Royally screwed up e260

help! i have tried to download my copied cds through rhapsody & windows media player. nothing happens in rhapsody & windows gives me an error occurred message after each song when i try to copy to e260.
thanks for your input,
trish127

Mar 21, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Connected - disconnected

i have had my Sansa e260 for about 6 months and while i was listening to a song it kept saying Bad track , Bad track , i got worried so i shut it off. Now its alsost like the power button is being held in it keeps showing the screen that comes on when you turn it on. When i plug it into my computer it doesnt even show up on the Monitor. i dont know what happened to it or how to fix it. Please HELP!!

Feb 22, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Why does this happen to my converter/e260? (pic)

the sansa media converter is only used for videos and pictures.
for song you go to my computer and u will see that it says sansa e260 you click on it then it will have files for music vieos pictures and recoding click on music and drag ur music on to it.

Jan 11, 2008 | SanDisk Sansa e200 MP3 Player

2 Answers

Frozen in song.

The sansa e260 seems to have a hell of alot of faults. If SanDisk brings out a firmware upgrade definately take it, also I would strongly suggest that you write a letter to ScanDisk letting them know the grief it has caused you. I have an e260 and it has not had any problems so far, so I guess theres a little give or take sorta thing happening here.

Dec 30, 2007 | SanDisk Sansa e260 MP3 Player