What is wrong with yoru hard disk?
If you can't access your files,data recovery program can help.I used this one called Tenorshare Data Recovery to retrieve files off crashed HDD and it worked.
If needed,you can download it and scan your hard drive for free to preview whether your files can be recovered.BTW, you can get it from
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Can't get it detected?
Turn the computer off without the external hard drive being plugged in.
plug the external hard drive in a usb port, power up, the systems post boot up will find the drive and inform windows what hardware is installed.
When windows boots up, it will look at all the hardware and find the external hard drive, when windows finishes booting up you should be able to see the drive in my computer.
If you can get on another computer you can put the drive you want the data off of into an external hard drive caddy. When the computer has booted up plug the external drive into the usb and turn it on if needed. Go onto Computer and the external drive should be visible, click the drive and it should open and your files should be visible. You cannot run any of the programs from this but you will be able to get your photos, documents etc. off the drive and copy them into an empty file on the computer you are using. You should not need any additional software for this. You can also plug the camera into your computer with its data cable and this will show as a drive in computer, you can then follow the steps above to get your data off.
Hope this helps.
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