Blue line vertical on all color copy and scans...help does not receive fax

Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans

support.hp.com/us-en/document/c02881567

Figure : Sample output with vertical colored bands or lines ... Remove any paper from the automatic document feeder (ADF) tray. ... To protect the scanner, do not spray the glass cleaner directly on the glass. .... determine if your printer is still under warranty, and then Contact HP Support to schedule a repair or replacement.

How to get rid of lines on a copied page - YouTube

? 2:10
https://www.youtube.com/watch?v=xTJpCg5sHl0
Feb 17, 2010 - Uploaded by Wayne Springer
When you make copies on your copy machine, does it ever leave a black vertical line ... QLS ' How to Eliminate Vertical Linesfrom Scans, Copies & Faxes ... Part 2- Fix or repair color laser printer with fading, light print, or lines ...

Hello James,

Please click Vertical Bands Lines or Streaks in Copies Faxes or Scans to access the troubleshooting steps that should resolve the issue.

The reason for such lines if they appear only on scans/copies from the automatic document feeder (adf), but not on regular scans and printouts is that there is dirt on the small glass stripe next to the scanner area that is used for scanning from the adf. Just clean that glass stripe and the lines should go away.

Check your flat bed and Document feeder scanning glass need to be clean, if any dot or dust in scanning glass of document feeder it will appear a line, check this points first
1- Check printouts from computer or FAX if it is clean problem in scanning section
2- Check using Copying a blank paper using only Flatbed if it prints without any line its problem from document feeder Scanning glass
So solution is clean the Document feeder scanning glass using wet cloth, note careful about wet cloth switch off the machine and clean it

Check the scanner glass for ink or lint residue. This is what normally causes lines on faxed and scanned documents and pictures. Here is a link to explains it and shows where to check for the residue.

http://www.ccl-la.com/blog/index.php/lines-on-scanned-or-copies-pages/

Are the fax from the different fax numbers or the same if the same may be there fax machine have them clean there scanner, if from varioue fax numbers then check your toner/drum unit and print out some internal reports such toner/drom order repkacement orders or one touch numers or meter read forms or make a copy if able to copy with this machine is line gone? Also check your fuser unit the hot part. also check your scan glass

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

IssueWhen you copy, fax, or scan an original, the resulting output contains vertical bands, lines, or streaks in one or more colors.When you print the original, the output is normal. Figure 1: Sample output with vertical white or black lines Figure 2: Sample output with vertical colored bands or lines
NOTE: This article does not apply to most PSC products, to the Photosmart C6100 or C7200 series, or to the Photosmart Premium C309a and C309c All-in-Ones.If you are using a PSC product other than the PSC 2400 or 2500 series All-in-Ones, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c01887564) (in English).If you are using a Photosmart Premium C6100 or C7200 series All-in-One, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c00899181) (in English). If you are using a Photosmart Premium C309a or C309c All-in-One, go to Vertical Bands, Lines, or Streaks in Copies, Faxes, or Scans (c01622189) (in English). Solution one: Reset the All-in-One If there is static interference, or loose connections with the product, this can result in bands or lines in the copy, fax, or scan output. To resolve this issue, check the product connections and reset the product.

1. Make sure the product is powered on, and then disconnect the power cord from the product.
2. Disconnect the USB cable from the product, and then disconnect it from the computer.
3. Reconnect the USB cable to the computer, and then reconnect it securely to the product.
4. Disconnect the power cord from the wall outlet, and then reconnect it to the wall outlet.
5. Reconnect the power cord to the product.
6. Press the Power button ( ) to turn on the product.

• If these steps resolved the issue , you do not need to continue troubleshooting.
• If the issue persists , see the next solution.

Solution two: Clean the All-in-One and print a blank copy If the scanner glass or the white underside of the lid has fingerprints, smudges, lint, dust, or other debris, this can slow performance and affect copy and scan quality. To resolve this issue, clean the All-in-One. Before you begin, gather the following materials:

• Several clean, soft, lint-free cloths
• Mild glass cleaner

Step one: Clean the scanner glass and lid

1. Press the Power button ( ) to turn off the product, and then disconnect the power cord from the product.
2. Open the scanner lid. Figure 3: Open the scanner lid
3. Spray a clean, soft, lint-free cloth with mild glass cleaner.
4. Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth. Figure 4: Scanner glass Figure 5: Scanner lid
5. Dry the scanner glass thoroughly with a clean, dry cloth, or chamois to prevent spotting, and then dry the white underside of the scanner lid.
6. Close the scanner lid.
7. Reconnect the power cord to the back of the product, and then press the Power or Start button ( ) to turn on the product.

Step two: Make a blank copy

1. Remove any originals from the scanner glass.
2. Load plain white paper in the input tray.
3. Press Start Copy Black to make a blank copy.

If the copy is clean, there is no need to continue troubleshooting.If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. See the next solution. Solution three: Service the All-in-One If you have completed all the steps listed above and are still experiencing a problem, service the product. Causes

• Static interference
• Loose USB cable or power cord connection
• Fingerprints, smudges, lint, or dust on the scanner glass
• Dirt or debris on the scanner lid
• Scratched or damaged scanner glass
• Poor internal connections
• Dirt or debris inside the product
• Damaged or faulty scanner bulb or parts

Open up the document feeder and clean the scanner glass

Run a copy of something through your machine. IF the lines show up on your copy, and also lines on your incoming faxes, then your drum cartridge is bad.
Replace the drum cartridge with a new one and you should be back in business.

If you have any other questions, please post again.
I hope I have helped you with your question.
Please remember to post a rating if I have helped you.
Have a good day.
Mac =)

Small slit of glass "scanner glass" needs to be spotlessly cleaned, open lid to left 2cm wide runs width of lid.

G'day from Oz