Won't spin door opens and closes but will not spin and can't read dvd

Are all the Windows and Gateway updates and Hotfixes in? Look for a DVD rom fix on the Gateway website support. If there is no disk in the drive and it opens, you may want to replace it. You can try a work-around, I have no idea if it will solve the problem, but at boot open the BIOS, go to Boot sequence, Change HDD to boot first. DVD/CDrom 2nd or 3rd.

Try clean lens or change the CD hope it will work.

There should be a door-actuated limit switch which detects that the door is closed, which is probably defective. Look for the plunger, listen for the click. It is the most likely component to fail, and is inexpensive to replace if you're handy. Be sure to have your machine unplugged during repairs.

My guess would be that the switch inside that the tray hits to tell the dvd player it's closed is broken.

It won't play for one of two reasons:
1. There is something inside the DVD player, which keeps it from playing.
2. The DVD player's battery has run out of juice and can no longer play, meaning the player needs to be replaced.

The DVD laser pickup is at the end of life, replacement of assembly the only option, cheaper to replace the combo unit.

Someone is going to have to open the unit to see what is happening--either a disc is jammed inside or a mechanism problem.

Sometimes with unit apart you may be able to gently probe and free the jammed area--possible also something that does not belong there got inside--look closely.

The problem is in the laser pickup assembly, the pladder motor is not working that spins the disk, and unfortuneately the only way to correct this is to replace the entire assembly which probably won't be cost effective.

Hi Donna,

Please do be frustated.

Your lovely Bose has problem with its mechanism that cause load / unload totally out of order. If you hear some noise while you turn on the bose or when you hit some buttons, it is telling us the motor still work. Now we need to check the broken gears ( or other mechanism linkage).
If you able assemble this Bose, go ahead to find and fix it mehanism ( you may need some parts replacement.

Note : Be carefully with its laser lens while power on ( avoid direct contact to your eyes).

Best luck,

Jay

then there is a problem with your cd case .........................................................
ON THE BACK OF DVD THERE IS A WIRE OR SUM PIECE PULLED IT BY USING SOM CLIP THEN THE DVD'S DOOR OPEN EASILY..........