Exception in encodeDlg

Exiting tally
internal error.contact tally
software exception c0000005
(memory access violation)

Sounds like the battery is discharged. It will probably have to be connected via USB cable to your computer overnight before it will be able to be charged by your car adapter again.

If that fails, contact Garmin Customer Support below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

You can unlock by going to your secure location. If unable to unlock, only Garmin can unlock it - and will require proof of ownership. Contact Garmin below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Are you sure it's dead? Often times, if the battery is allowed to become completely depleted, it will not accept a charge via cigar charger. Connect the GPS overnight to your computer via the USB cable, then see if the battery took the charge. If by chance the battery will no longer accept a charge, contact Garmin Customer Support below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

This could a problem with bluetooth radio or firmware on the GPS or in the other device. Check for any updates for the other device and update the GPS by running the Garmin WebUpdater application available below:

http://www8.garmin.com/support/collection.jsp?product=999-99999-27

If problems persist, check with Garmin Customer Support below for further assistance.

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Try removing the batteries from the GPS and reinstall after a minute or two.

If you still have problems, you can speak with a Garmin representative to determine if it can be fixed over the phone or can be repaired at their service center. They can be reached below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products(for all Garmin products except Apollo Databases)
AustriaFor all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
BelgiumFor all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
DenmarkFor all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
FinlandFor all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
FranceFor all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
GermanyFor all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
ItalyFor all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
PortugalFor all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
SpainFor all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
SwedenFor all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United KingdomFor all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

Unlock the GPS by returning to your "secure location". If it was never set or forgotten, the only way to restore operation of the GPS again will be to contact Garmin Customer Support below:

North America - Consumer Products (for all Garmin products except Apollo aircraft)
Monday - Thursday: 8 AM - 6 PM, Friday 8 AM - 5 PM Central Time (closed holidays)
US: 913-397-8200
US Toll Free: 1-800-800-1020
Canada: 1-866-429-9296
E-mail Product Support

Europe - Consumer Products (for all Garmin products except Apollo Databases)
Austria For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 43 (0) 3133 3181 0
Website
Belgium For all Garmin products except Aviation.
Friday: 9:00 AM – 15:00 PM (GMT/UTC +2)
Phone: 00 32 2672 5254
Website
Denmark For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 45 4810 5050
Website
Finland For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 16:00 PM (GMT/UTC +3)
Phone: 00 358 19 311 001
Website
France For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 18:00 PM Central European Time (GMT/UTC +1)
Friday: 9:00 AM – 17:00 PM Central European Time (GMT/UTC +1)
Phone: 00 33 1 5517 81 89
Website
Germany For all Garmin products except Aviation.
Monday – Friday: 8:30 AM – 17:00 PM Central European Time (UTC/GMT +1)
Phone: 00 49 898 58364 880
Website
Italy For all Garmin products except Aviation.
Monday – Thursday: 9:00 AM – 13:00 PM / 14:00 PM – 17:30 PM (GMT/UTC +2)
Friday: 9:00 AM – 13:00 PM / 14:00 PM – 16:30 PM (GMT/UTC +2)
Phone: 00 39 02 3669 9699
Website
Portugal For all Garmin products except Aviation.
Monday – Friday: 09:00 AM – 12:30 PM / 14:00 PM – 18:00 PM (GMT/UTC or GMT/UTC +1 depending on city)
Phone: 00 35 1214 447 460
Website
Spain For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 13:30 p.m / 14:30 PM - 18:00 PM Central European Time (GMT/UTC +1)
Phone: 00 34 934 972 373
Website
Sweden For all Garmin products except Aviation.
Monday – Friday: 9:00 AM – 17:00 PM (GMT/UTC +2)
Phone: 00 46 7744 52020
Website
United Kingdom For all of United Kingdom users and customers in unlisted countries in Europe, Africa and Middle East
Monday – Friday: 8:30 AM – 17:30 PM Western European Time (GMT/UTC)
Phone: 00 44 808 238 0000
Website

un-install then re-install the software

good luck

Did you get a solution to this? I'm in exactly the same situation and nothing is fixing it.