I have a kitchenaid microwave KHMS155LSS-0 door to install to replace the old door that has a cracked handle and plastic pieces cracked and falling off. I need help in taking the old door off and putting the new one on. The part department sold me the door and told me I would be able to install it. Now that I have it a new person in from the same company is telling me I need a service technician to come do it for me for $120+ Can you help walk me through the door removal and door replacement?
KHMS155LSS0 - May 27, 2017
On many models you can open the door all the way and gently lift it off.
Otherwise, you have to do some disassembly.
The support page for your model, with manuals, is here.
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SOURCE: Kitchenaid KHMS155LSS 1000 watt microwave makes grinding noise
Chances are you have a bad stirrer motor or the stirrer blade is jamming or loose on the motor shaft.
Your owner's manual should tell you how to remove the stirrer cover to check it.
If
for some reason you don't have your owner's manual, you can download it free here, as well as the parts manual for your model.
You can also find
helpful exploded view diagrams and order parts by entering your full
model number here.
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SOURCE: microwave model KHMS155LSS-3 turns self on
I had the same problem with the same model of KitchenAid Microwave. KitchenAid customer service will act like they never heard of the problem, although if you google it, you will find that this is a very common problem. Ask to be transferred to the safety department. After more than 6 months of complaining and several repair attempts (they replaced control panel and switches), KitchenAid finally gave me a full refund. This is a serious safety defect for which they have no fix. The product needs to be recalled, and I am willing to testify that KitchenAid was criminally negligent when this product finally causes a house fire and possibly serious injury or death.
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