20 Most Recent Canon MultiPASS MP370 All-In-One InkJet Printer - Page 4 Questions & Answers

The print head may be defective.

take out both ink cartridges, lift up head clip and take out printhead block

stand printhead block in a shallow dish of windex overnight, rinse it off, place back in printer, replace ink cartridges

do a clean cycle

This page gave me a solution, try it.
Let me know if worked for you as for me scoring this solution. Thanks

yaa thats your black Print Head is not working, you need to get it replaced by new print head.

thats only solution.

THE COPY OR PRINT NEEDS TO BE RESET, THE COPY OR PRINTER THINK YOU INSTALLED THE OLD CARTITAGE DID YOU REFILL THE INK ONLY, THIS MACHINE WILL NOT EXCEPT A USED CARTIASGE BUY A NAME BRAND

ROD

Normal 0 Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Normal 0 Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

dear lclaw
it is very nice for the two information.
try using another cartridge form staples because as u said your cartridge might be dried out.
Plz post your findings

if your printer can open up i can help if not i cant open up the printer and clean it dont touch any cables it could mess it up then clean the ink box. clean it where it was dont touch any cables and reclean everything then test

Directions are here:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=9527

If the thing isn't stopping as it's supposed to after you open it up, you may have a faulty sensor. This is a $150 new printer. If opening it -fully-, pushing back gently but firmly, still doesn't trigger the thing into thinking it's ready for a new ink tank, try yanking the power cable. You can generally also push the carriage, the carrier with the ink tanks, by hand without causing damage. Don't use too much force -- but it should move over about as difficult as a big dictionary across a table.

See this link. Microsoft acknowledges that Vista may keep some scanners from working (especially since, in your case, the printer is working). They have made a hotfix available for this issue, but based on the dates, I'm pretty sure this hotfix was incorporated into Service Pack 1. If you don't have SP1, you may want to try downloading and installing it.

best work around for this is to callibrate the printer using the utility it came with through the CD. If that did not work, remove the colored cartridge, then try to force the printer to print black, or you can try to uninstall and reinstall the printer to reset the ink monitor installed on your computer. you may also try to reset the printer by uplugging the power and leaving it off for about 30 minutes.

if you have other issue, just let us know.

Tou need standard usb cable :

USB Type A Male / Type B Male Cable, 2.0 Version, 1 ft

Power cable must be standard two prongs on printer side, and depends on your socket on other side.

You can find both cables at any local computer and electronic reseller.

The real problem is that the waste ink tank is nearly full

Correct code procedure for resetting the Canon MP370


Reset Waste Ink
1) Enter SERVICE MODE.
By pressing the black button
with the star (in a
head ?) above it, followed by
scan, copy, scan
2) Select TEST MODE (press right
arrow button 13 times).
3) Select [8] PRINTER TEST
4) It'll now say "- 8-2 +" press
the right arrow key once
to get "- 8-3 +" Hit ok.
5) Select 0. [INK COUNT].
6) Press the ok key.
7) It should return to showing
the "8:
Printer Test - 8-3 +"
8) Press the [Stop/Reset]key -
black key with triangle and
circle on it –
(returning to the state of 3)),
and then press the [ON/OFF]
key.

Good Luck and don't blame me if it
goes wrong !!!!

Now you can print again, but it has not solved your full ink-tank, that has to be solved in future.

Theo

I have the exact same problem, cleaned heads, replaced cartridge, nothing prints, no ink at all no colors or black.

HI
Visit already comes with drivers for the MP370 installed so just plug in your printer and go to contraol panel then printers and your image class mp370 shuld be there and you then set that as a default printer.

get your vista driver from
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&fcategoryid=123&modelid=9527#DownloadDetailAct

The carriage uses a code strip to keep track of its location. This is a very thin and very fragile strip of plastic material behind the carriage. If the code strip becomes dirty with dust or ink overspray, the carriage sensor can't read the code bars, and the printer shows a carriage jam error. This is the most common reason for this error. Very carefully clean the code strip with a clean lint-free cloth (I don't recommend paper towels) with isopropyl or denatured alcohol. You can use a q-tip also. Gently rub the code strip front and back with the alcohol-soaked cloth along the entire length, being careful not to pull the strip since the ends can easily tear. If this does not clear the error, there may be dust or dirt clogging the carriage sensor itself.

This may sound like a stupid question (and if you think so please don't be offended) but it is a problem I have ran into in the past.
The ink cartridges come with a little tab or piece of tape on the bottom of them, have you check to make sure these have been removed? If they have then try to run a diagnostic on the printer (in the software that came with the printer), check print head alignment, try cleaning the print heads. If none of these work let me know.

You need to clean up the sponges located below