20 Most Recent Vision HDV-42P2 Television Questions & Answers

Check whether 'CC' function is ON. Refer the user manual for details.

Vision HDV-42P2... | Answered on May 23, 2020

Sounds like a stressed area gave way. Plasmas are high vacuum tubes with a lot of unsupported surface so your problem may not be uncommon.

Can’t promise you satisfaction in your unenviable situationbut you are not alone in your consternation with Samsung:

Samsung victims

Vision HDV-42P2... | Answered on Dec 26, 2018

You may have fried one of your control boards in your TV. Sometimes these can be easy to fix. I recommend you take your unit to a repair shop and get a quote to repair it. Be sure to get a quote and don't just tell them to repair it. It may be cheaper to buy a new TV! Sometimes they will charge you just to troubleshoot your TV but that should be expected.

Vision HDV-42P2... | Answered on Nov 28, 2017

Are the batterys in the remote good? Have you tried programming it for another device you have?

Vision HDV-42P2... | Answered on Feb 16, 2015

No other remedy than replace the display panel with a new one. Gopakumar Gopalan Google

Vision HDV-42P2... | Answered on Mar 28, 2014


First of all if this problem happens to you I am very sorry - it puts consumers in a very bad situation because any retailer or manufacturer will typically deem a screen crack as damage caused by the owner and therefore not honor return policies and/or warranty coverage.

With that said, please remember the golden rule of retail, "If you b*tch enough you get what you want."

I am young @ 20 years old and have worked in retail (specifically electronics stores) for 4 years. I recently purchased a Samsung 50" Plasma series 4 from Sears and experienced the problem described above in almost the exact fashion except my tv was only 8 days old.

After reading this post, I immediately called Samsung @ 1-800-726-7864 and notified them of the problem and declined service (because I was still within Sears return policy) but made sure to get a reference number which proved I contacted Samsung.

The next day, I took the tv back to Sears to try and return it or at the very least exchange it. Trust me when I tell you, be ready for a major battle at the store. It took two hours of arguing with associates and managers before getting anywhere. And in the end, I was only able to exchange my tv but for a different model (non plasma).

Here's my advice if you're still within the return policy and attempt to return the tv. First, do not try and hide the crack - as soon as you talk to the first associate, show them the damage and explain exactly what happened. Tell them many people are experiencing the exact same problem and that fact can be verified online. Immediately following that conversation, expect the associate to inform you that the store cannot return any tvs with cracked screens. Don't waste anymore time - ask for a manager.

Now, explain to the manager what happened all over again. You will hear many rebuttals but what is important is to remain confident that the problem was not caused by you, the owner but was actually a manufacturers defect right out of the box. Prove this by demanding the manager to find any physical damage on the screen casing - also since only the internal screen is cracked, ask him to touch the screen. If he's still not convinced have him google, "samsung plasma loud noise cracked screen." This issue is widespread and well known in forums.

If all else fails, ask the manager for the district or regional manager's telephone number. Remember the golden rule and don't leave the store without a refund or exchange.


If you're outside the return policy, contact Samsung and schedule a technician to come to your home. Again, stress the fact that many people are experiencing the same problem and the crack is internal (there is no external damage).

Make sure to get a copy of the technician's report because many people have said the technician agrees in person, "oh yeah, the problem seems to be a manufacturers defect" but writes on the report, "no picture - screen cracked." Do not let the tech leave until he provides an accurate, non-biased, and detailed report.

If Samsung still doesn't approve the repair/replacement then file a formal complaint with the Better Business Bureau. I have read in many forums that this method seems to be the quickest and surest way to get Samsung to take responsibility for their defective tvs.

I wish everyone the best of luck in correcting this issue - and please if you're reading this before considering buying a Samsung plasma tv - DON'T - stick with lcd. I've owned three Samsung lcds for years with no problems.


Vision HDV-42P2... | Answered on Feb 16, 2013

Cracked screen because it was hit by an object? If it is, T-CON or Video board is not going to fix the problem.
If the screen is cracked, then there is not much you can do but replacing the screen which is not practical since it will cost more than the new TV. You can contact www.shopjimmy.com to get some ideas how much the screen goes for.
Please see my basic troubleshooting guide here:
Failed TV and Monitors: http://s807.photobucket.com/albums/yy352/budm
Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague
Parts: www.shopjimmy.com
Capacitors kit: http://lcdalternatives.auctivacommerce.com/Default.aspx he can make you a set of caps.
Or www.digikey.com, just make sure to use caps with low ESR, 105c, high ripple current and long life rating such as PANASONIC FM or FC series.
Please post back what you find

Vision HDV-42P2... | Answered on Dec 10, 2010

power supply would be the first place to troubleshoot

Vision HDV-42P2... | Answered on May 18, 2010

I have created a group so we can join and try to solve this issue, please register at [email protected] so we can get organized and get a lawyer, I have seen more than 30 people online... hopefully there are even more. Thanks! Suarez

Vision HDV-42P2... | Answered on Apr 24, 2010

The Y-Sustain PCB is Failing.

It will require replacing soon.

The PCB does have some adjustment pots on it, if you were to take the TV to a repairer they may be able to "adjust" the halo effect out.

But the board will still fail.

Vision HDV-42P2... | Answered on Sep 06, 2009

i would say take it to your local tv repair shop the screen will have to be replaced or if you told your insurance i happened because of a lighting storm they might have replaced it

Vision HDV-42P2... | Answered on Aug 08, 2009

When you said "huge crack on the inside" you mean the screen? if so let me tell you that the only way to fix it, is replacing the screen, really expensive, like $800-1000 just parts.
My recomendation is that you pick up the phone and play it hard with Samsung, they dont want to fix it under warranty because 90% of broken screens are due to End User fault.

Vision HDV-42P2... | Answered on Jun 13, 2009

Ahhh, the tv needs servicing?!

Does it smell burnt?

Vision HDV-42P2... | Answered on Feb 20, 2009

It sounds like there is a problem with the tuner inside the television. Your best bet is to send it in for service.

Vision HDV-42P2... | Answered on Jan 30, 2008

Look for the source / input button on the remote to change the AV input.


Vision Televison... | Answered on Mar 27, 2020

check input or source if ok bad power board or video board

Vision Televison... | Answered on Feb 25, 2020

Please go and see a doctor or hospitol.

Vision Televison... | Answered on Jun 06, 2019

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