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No, it's not a refill - and the gears do turn freely. When I put the old toner cartridges in, they make the error pop up too.
I'm looking it up. It could be that there is a chip in the toner cartridge thats missing or a service code to clear it.
This isn't a refill is it? That might cause that error to pop up.
Do the gears on the cartridge turn freely?
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