Are the brushes free of threads, lint, pet hair? If not, this can stop them from rotating. Check the outer edges near the wheel case as well. You can use tweezers to remove all the "tangler" stuff! I hope this helps. If it does, please rate my suggestion. Thanks.
I own the same model. handheld unit worked, but the brushes wouldn't. Opened the unit by removing the screws under the water tank and the plastic trim. found the sprayer hose had broken and was spraying water/soap INSIDE the unit.signifigant amount of corrosion in a couple of the connectors and the motor. Replaced the hose, connectors ($2), and the brush motor ($30), reassembled everything and it works like a champ. pliers, screwdriver, wire strippers were the only tools I used.
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