Question about Bissell 9500 ProHeat 2X CleanShot Upright Deep Cleaner, Red Berends Vacuum
I had the exact same problem with my ProHeat 2. It would spray only through the hose attachment but not on the floor. Cleaning of the spray endings on the floor unit fixed my problem. Either soap deposits or dirt was clogging the spray endings. Here is what to do to clean up the spray endings:
1. Remove the water container from the bottom unit
2. Look up for two red plastic endings on the bottom unit
3. Using your fingers to clip sides of an ending, carefully remove it from its slot
4. Using pliers, release the clamp from plastic ending and remove the red plastic ending from the hose
5. Clean the ending
6. Put the ending back on the hose, slide clamp back on the ending
7. Insert the ending back in its slot
8. Repeat 3-7 for the other ending
That solved the problem for me!
Posted on May 17, 2009
I have had the same problem on and off since I bought this cleaner. Today I decided to take it apart and find out the solution. I thought the solution was gravity feed but found out there are two small pumps, one for the bladder solution and the other for the chemical feed. I certainly could have designed a much simplier machine, but what bissell has done is used the vaccuum pressure to pull the solution into the pump in order to prime it. If for many reasons there isn't enough vaccuum pressure the pumps will not prime. What I did was put the tank on the machine without the top cover. I turned the machine on and reached up and held the trigger open with my other hand I put my palm over the vaccuum port for about 3 seconds and then allowed the air to flow back into the motor. I repeated this about 5 times until the pump primed I put the top lid on and locked it into place put it back onto the machine and it worked perfectly. Good luck with this problem. sjl
Posted on Mar 23, 2009
I took the red tips under the water containter off of the hose. Then I ran a large straightened paper clip through the tip. A white gritty substance came out. I did this repeatedly for both tips clearing the white deposit away from the opening. I reassembled the tips on the hose. It works like a charm.
Posted on May 28, 2009
Everyone has a solution to this problem. The problem is this bottom line. This machine is engineered very poorly. The model before this was bad but this one is really bad! Take it back and get your money refunded. There is no long term solution to this.
Posted on Nov 20, 2009
Does your hand tool spray? If yes, your pump is running, and the problem is either a stuck solenoid, blocked pipes. or most likely -blocked jets. Getting to to the solenoid is not a job for the faint hearted, so have a go at sorting the jets first. These are little square red jobbies hidden under a thin clear plastic cover under yor water tank. The tricky bit is trying to loosen the clear cover enough in order to get your fingers in to squeeze the clips and to get them to pop up. If you succeed, squeeze the metal pipe clip to release it, then gently PUSH off the pipe. (pulling will only make it grip tighter. Once off, poke the pipe back down through to underneith, put the water tank on. switch on and give the trigger a quick try. If water comes out, success is not far away. Give your jet a good **** and blow under the tap, put it all back together and have a glass of wine.. If water did not come out, you need to 'go in' deeper and wait until later for your reward.
You'll need to take off the entire top deck. This is a big mission, but do-able. If you can, get someone to video the strip down so you know the what goes where and when. Make sure you know where each individual screw comes from. They are all different. Make sure your screw driver is a perfect fit, and above all, dont start the job after 7 pm! Essentially, you'll need to take off all of the clear plastic suction and brush pieces, then all of the screws from the flat bed under the water tank, then the screws from around the base under the shampoo tank. Take a carful look at the rubber seal for the shampoo tank before you try to lift the deck. It'll pop off and you'll wonder how to get it back. Watch out too for the red o-ring inside, You may also have to release the pipes to the shamppo suction snout. -Again, take pictures first. After an hour, you'll be inside your machine and you'll realise why they cost so much. You'll see white gunk in the pipes. Clean them out, and as they say in the book, assembly is a simple reversal of the strip-down. TIP: When reassembling, always gently turn a screw backwards until you feel it drop into the old thread before turning the right way to tighten it. That way you won't end up mullering the thread and the whole thing falling apart.
Finally; Your machine blocked because you let it dry out with shampoo still in the pipes. Give the whole lot (including the shampoo bottle) a good flush through with plain water before you put it away, and never try try to use as a substitute for a vacuum clearer. This kit does not like dust! Best of luck.
Posted on Oct 21, 2010
Mine was spraying solution from the hand cleaner, but not from the floor nozzles. After disassembling the unit at least three times while figuring out how everything worked, the final diagnosis was clogged lines just behind the red nozzles. The clogs where hidden under the spring protectors and not visible without removing the springs. After cleaning the lines and nozzles I ran the unit with just the main line emptying into a baking pan, to hopefully flush the system before putting the nozzles back on. Doing that is a pain and I'm not sure how much it helps.
Posted on Dec 01, 2009
I tried the solution above but was unable to get it to work. I then used my air compressor to blow air through the intake hose that connects to the bottom of the water tank. I don't know if there was an obstruction in the line or an air lock, but when I put it back together, worked.
Posted on Apr 26, 2009
Turn custom dial(heavy traffic, normal clean...etc) to water rinse, fill formula container in back so if you want to use cleaners you change the dial. hope that helps
Posted on Feb 19, 2009
I agree with vacwater: Bissell has made a really lousy machine here. My last one was a Bissell and I can't really complain because it worked for many years and I used it a lot. However, this machine no longer has the little wheel that you can see turning to let you know when the soap or water run out and it had a tendency to dispense far more water than it could vacuum up. When pulling it backward, I would always end up with a puddle behind the machine. Now it does not dispense any water. If I could take it back I would. In the future I will go with something besides Bissell. We should not have to correct design problems in products like this.
Posted on Oct 09, 2011
Remove 6 screws and two nuts that hold uppr housing together. Inside you will find the more common failing part called the "heater". This heater block has an inlet and outlet nozzles. Remove block,then remove 6 screws that hold cover plate. With plate removed you will see deposits in the channels. Clean and re-assemble.
I’m happy to assist further over the phone at https://www.6ya.com/expert/richard_9a19ee73dfa4686a
Posted on Dec 10, 2009
It's FIXED!!! I did all of the above solutions, but it did not correct the problem. I ended up taking the whole cleaner apart, glad I did, it was the water heater that was clogged with lime residue! I just purchased a longer hose and bypassed the heater temporarily. Everything works great now, I just fill the tank with hot water when cleaning until I can replace the water heater. Just make sure not to turn on the heater switch when using. Hope that helps...Carol
Posted on Jun 18, 2010
I had the same problem; no water from the spray jets under the base of the unit but the hand tool did spray water so the pump was OK. Initially I thought it was just the spray jets, on inspection I found they were clogged up solid. I got these cleared out and cleaned the rest of the internal tubing while it was stripped down. After re-assembly still no water!After stripping it down again and testing the solenoid and trigger switch was OK I traced the fault to the heater assembly not allowing water through it. I removed the assembly and took out the 7 screws from the lid and scraped out all the muck inside it, washed it and reassembled it. Take care of the 5 orange O rings that some of the screws go through, one of mine got dropped and washed away down the sink and had to be replaced!
Posted on May 03, 2012
My 2 year old Bissell Proheat 2X stopped spraying water or cleaning solution, neither on floor or hand held setting for no apparent reason. Tried a couple of things suggested on the net with no luck. Before you start taking anything apart give the troubleshooting guide (belos link) a try. Solution #2 worked for me. The pump just needed to be primed!
Posted on May 23, 2010
Cleaning out the lines is only half the battle. Usually when the lines are clogged so is the heater. On the newer models there is also the issue of the solenoid switch which gets clogged and then you have to replace it because there is no way to clean it out. Best fix to this problem is to not turn the heater on. Just use hot tap water.
Posted on Jan 27, 2010
Everyone has a solution to this problem. The problem is this bottom line. This machine is engineered very poorly.
Posted on Jan 12, 2021
In my case, I had to disassemble the heater tank, clean it to remove buildup, clean and reseal the hoses connected to it. Then, remove the solenoid nearest to the spray nozzles and juiced it with 120v to test and let it run to clear the crud. Also cleaned the hoses connected to it. Out it all back together, it started to spray then stopped. Checked my nozzles again(they were 100% clean and clear before), and they were full of lime crud. I believe when I was cycling the solenoid it loosened some stuff up, and pushed it to the nozzles. Cleaned the nozzles again, and now works perfect.
Posted on Oct 04, 2018
I have 2 proheat machines - both had weak or no spray (flow indicator slow or on and off and little water spraying). I found it was the inlet part under the water tank - called the automatic receiver part 002-0140710 or 02140710). it has a one way white flexible valve (to let water flow out but not back in) that had lint in it that I believe allowed water to backflow into the tank and then the pump wouldn't generate the pressure needed for proper spray. You need to remove the top cover and it snaps out with a little wiggle and pull. The part is not repairable but it may be able to be cleaned out with compressed air or flushed with a strong water spray (i would remove from the machine first to prevent lint being forced into other parts (like the pump) and cause more damage??? I replaced mine on both machines - was around $5 with some shipping). They both work great now. Best of Luck!
Posted on Sep 28, 2018
I wonder if you couldn't just run vinegar or CLR through the machine?
Posted on Aug 28, 2014
its probably a solenoid that controls the flow to the floor, take it to a bissell repair center, because its not an easy fix.
Posted on Jul 06, 2009
Bissel proheat turbo 2x ipx4.
I don't have the instruction the this machine if you could help me with where to put the water and cleaning solution and how much, also how to use it.
Please email me at [email protected]
Posted on Mar 01, 2009
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