I have not tried this yet but RCA support sent me this.
I suggest updating the firmware on your player. After upgrading the firmware on your player, you must use the easy rip software. This will avoid problems in the future and keep the unit updated
1. Go to www.audiovox.com
2. Go to FAQ’s in search enter M4204
3. Download firmware upgrade
4. Hold play/pause button for 15 seconds
5. Hold menu button for 10 seconds
6. Attach M4204 via USB cable while holding play/pause button
7. This should start the firmware upgrade
8. Possible an error message of “cant write to disk” will pop up
9. Firmware upgrade will end with error do not close
10. Go to My Computer find the drive that holds the MP3 player
11. Right click scroll down to format, format the player
12. Run firmware upgrade again
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