Click on "start" on lower left of screen. Find "control panel" and click on to open. In your list(icons) find "device manager". Click on box with + next to "DVD/CD ROM drives". You will have a drop down of your device(s). If there is a warning ? or !, or yellow triangle, click on that and follow proceedure recommended. If not, you should see "disable". If you see "enable", click on that and exit. Right click on the device again and click on the "properties" tab. You should see "this device is working properly".
Its lens is bad
good luck dear
don't forget to vote me
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