hi
here is what i have found -- follow to all instructions accordingly
although its for another model, these isntructions apply according t their techsupport i spoke with
.Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.
2.
Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Contacting Lexmark.
No: Continue to step 3.
3.
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.
4.
Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, continue to Contacting Lexmark.
No: Install the color cartridge. If the printer fails, continue to Contacting Lexmark. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.
here is where i found the error
http://support.lexmark.com/index?page=answers&startover=y&locale=en&userlocale=EN_US&question=2200 error#1
hope this helps -- God's speed
I have exactly the same problem with my 2575 all in one. I bought mine in the UK and moved to Australia. I checked HP's website as the cartridge numbers in the printer didnt match those on the shelf in Australia and HP's own site suggested that the cartridge 337 was equal to the 98 and the 343 was the 95 here in Aus. I then double checked the packaging before I opened it and on the outside it states it is for a HP photosmart 2575 printer .... I'm stuck and very out of pocket.
I have the same problem and got a new one. It workde but now it's doing it again and it's new.
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