It sounds like you're receiving partial information on the LCD screen and that the image sensor isn't sending information to the screen.
If you know the sensor is working by recording some video on an SD card and being able to view the recorded video on your PC, then there is a disconnect between the LCD and the image sensor.
If you are not recording video to your SD card and only get black images or no files, the image sensor is damaged.
If you are recording video, but no image appears on your LCD for internal viewing/playback, you can try a firmware update if one is available from
www.insigniaproducts.com, but this is a discontinued item so there's not much available for support.
Hope this helps!
Thank you so much, frustrated80! I would have never known about the repair had you not told me. I have submitted my repair request and now I'll just wait until I can ship my camera back. I thank you, my daughter thanks you and my soon to arrive grandson thanks you!!! Hopefully I'll have it back by then ;o
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