Question about SanDisk Sansa e250 MP3 Player

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Main image failed

I am getting a load main screen error it says load main image failed switch to recovery mode any advice will greatly help...

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Download the Sansa Recovery Tool from Sandisk's website

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 26, 2008

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1 Answer

My e260 is saying "load main image failed switch to recovery mode" what that means


Load main image failed, this is a firmware error, (this does not have software like a computer)

Recovery mode, the player tried to recover from the error.

The player has firmware updates that where put out by the MFG because of problems.

You have to read the manual, carefully and follow it to the T.
because you need to update the firmware on the player.

This is there website.


http://kb.sandisk.com/app/home

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Hello,

The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.


When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

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Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

http://www.anythingbutipod.com/forum/showthread.php?t=11233

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

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i'm thinking that it has too much info on it, so it ets stuck when you turn it on.

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Load main image failed


You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

Jul 27, 2008 | SanDisk Sansa e260 MP3 Player

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Get the Sansa Recovery Tool from the sandisk website

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Load main image failed Switch to Recovery mode


Use the Sansa Recovery Tool on the Sandisk website

Jun 01, 2008 | SanDisk Sansa e250 MP3 Player

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Load main image failed


go to sandisk and go to support there you can find support the recovery software. hope it helps

Jun 16, 2007 | SanDisk Sansa e250 MP3 Player

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