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Download the software after you run the link below ....Put check next to converter/firmware update/Manual download...Go to your start menu programs go to sansa choose Sansa updater follow instructions.......(http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe) here is the link After installation connect your sansa......recovery mode lock the sansa hold center button in and push and hold the start/menu button until recovery mode....Also make sure you are connected to a 2.0 usb the back of the computer is best (the motherboard).... USB mode located on the sansa if asked to change to MSC goto menu press enter scroll to settings press enter scroll to usb mode press enter scroll to msc press enter press menu.....Connect should auto start sansa software..... Sansa software/driver Updates firmware follow instructions Downloads manual Downloads converter

Hello,

The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.


When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

this came from another post on fix ya.

For me the solution was this:
After entering the recovery mode (turn off the player, move the hold button to the right, and press the on and rec button, then connecting to the computer).
when the 16 mb folder opens create a NEW FOLDER (not a text document) called "Sansa.fmt". then disconec the usb and it was fixed.

Do not worry! I had the same problem as you before and got it fixed perfectly! Go to this thread and read the instructions carefully.

http://www.anythingbutipod.com/forum/showthread.php?t=11233

Note that doing this will delete all files in your player, so I recommend you to save your files somewhere before doing this.

I had the same issue I think to switch to recovery mode you lock the keys and hold the record button as you turn on the player. The only place I know of the get the firmware is the official website.

Get the Sansa Recovery Tool from the sandisk website

You need to do the following:
1. Go to recovery mode by setting the hold mode to hold ,then press record button and power/menu button.
2. Connect to computer with USB cable as per meassage on sansa
3.Download an mi4 file from http://daniel.haxx.se/sansa/mi4.html for your model
4. copy this mi4 file to the 16MB partition that appears for your sansa.
5. Disconnect then power down and on again.

Recovery mode is used to recover from a fatal error.

Follow these steps and youll be back in business.

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00.12.exe

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.





Best of Luck.

(( Switch your Sansa E260 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E260 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop": http://www.sandisk.com/Assets/File/Downl... Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred. )) When i get to step two, and did what it told me, i get this ( Application failed to read the version details ) What should i do?!?!?!?!

Hope this would help. Have you updated the firmware of your player? Try updating the firmware of your player. When the player is turn off slide the hold switch for it to show orange/red color. Then press the Record and the menu button until is shows on the screen welcome to recovery mode. Then go to sandisk website and download the firmware update and install it to your computer. When it ask you to connect a device connect the player and update the firmware of the player. If the update is successful then it would ask you to choose a language. Hope this helps