Dell 922 printer has been printing just fine with both black and color cartridges replaced about 3 weeks ago with new cartridges purchased directly from Dell. All of a sudden yesterday my pages started coming out blank and printer reads "Right cartridge incorrect." Since it has been 3 weeks since I even touched the cartridges and everything has been working just fine during the past 3 weeks I don't understand why this message has shown up now. Yesterday I removed and reinserted both cartridges numerous times and also turned on and off printer several times, but still have blank pages and same message. Unfortunately I don't have an extra color cartridge to replace the current one but can buy one if this is really a cartridge problem but don't want to be stuck with another cartridge if I have to replace the entire printer. Does this sound like only a cartridge problem or is this a more serious printer problem and, if so, what? Any help will be greatly appreciated!
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Re: Printer reads RIGHT CARTRIDGE INCORRECT
If you have purchased the cartridges directly from dell , it will be covered under warranty for 2 years for hardware errors and you can call dell on 1800 624 9896 and get the cartridge replaced , even after the replacement of the cartridges if you have the similar issue then its an issue with the printer and needs to be replaced.
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Perhaps the printer does not recognize that a mono/black cartridge is installed. Remove the mono cartridge and check to see that tape is removed then re-seat firmly. Unplug the printer from wall power to reset. Then try again.
I have the same issue where the printer displays "Right cartridge Incorrect". However, it's had no problems up until about two weeks ago and I've had the right cartridge in place for about a year or so.
Hi Ok you can try Error code: 1200 This error code is commonly associated with the Dell 922 printer. Usually you might see the cartridge moving front and back and slamming itself against the printer. You need to tighten the strings located on the back of the printer and then it should work fine Clean the carriage rail. This is the round chrome piece that the carriage assy that holds the cartridges rides on. Use a paper towel that is slightly moist. Be sure to not force anything. Unplug the printer after you get the carts in the middle. Move them to one side and clean and then move them to the other and repeat. Lift up the scanner to reveal the cartridge compartment; under the chrome rod on which the cartridges run there are two small gaps about 8cm apart. In the right one should sit the paper sensor which is a small black rod that hooks downwards; the problem I had was my sensor had bent up and out of the gap so all I had to do was bend it gently back into position using a small screwdriver. Hope you get it to go. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Remove the right ink cartridge (color). You will get an error saying the cartridge is empty, but ignore that. Hit cancel on your printer. Print your job...when your print screen comes up, under preferences check the box for print colors in black and white. Your printer should print just fine without the color cartridge. Ignore the flashing red light.
Just found this partial fix:
"Try removing the color cartridge and try printing with the color cartridge out. If it gives you a message that the cartridge is missing, it will still allow you to print by clicking "continue". And from there, it will allow you to print black. I think it really is a problem with your color cartridge."
From searching the net, this seems to be a major problem with no solution from Dell!