Question about Dell 922 All-In-One InkJet Printer

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Printer reads RIGHT CARTRIDGE INCORRECT

Dell 922 printer has been printing just fine with both black and color cartridges replaced about 3 weeks ago with new cartridges purchased directly from Dell. All of a sudden yesterday my pages started coming out blank and printer reads "Right cartridge incorrect." Since it has been 3 weeks since I even touched the cartridges and everything has been working just fine during the past 3 weeks I don't understand why this message has shown up now. Yesterday I removed and reinserted both cartridges numerous times and also turned on and off printer several times, but still have blank pages and same message. Unfortunately I don't have an extra color cartridge to replace the current one but can buy one if this is really a cartridge problem but don't want to be stuck with another cartridge if I have to replace the entire printer. Does this sound like only a cartridge problem or is this a more serious printer problem and, if so, what? Any help will be greatly appreciated!

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  • 5 more comments 
  • questquill Jun 24, 2008
  • slofton Jun 26, 2008

    after replacing my ink cartridges my printer quit printing. everything i read says check the cables. i have,several times. my printer works fine in a stand alone mode however.

  • Paramaribo Jul 05, 2008

    Exactly the same problem. Is there a solution?

  • atedol0di Jul 11, 2008

    I also have the same problem

  • robbiedkat Jul 19, 2008

    I have the same problem. After re-inserting both cartridges a few times, the error message changed to "color cartridge missing." When I re-inserted it again, it changed back to "right cartridge incorrect."

  • ranie Jul 20, 2008

    Have exactly the same problem after replacing both cartridges. Called up Dell, unfortunately my warranty expired a few months ago. Dell suggested I had a bad cartridge so I purchased a new one - same message. Called Dell again - now I need a new printer.

  • watywoman Jul 30, 2008

    This seems like a widespread manufacturing defect. My printer just did the exact same thing, and I have tried all of the plugging/unplugging stuff to no avail. When I put my original, yet fading cartridge back in, the message goes away, and I am able to print out faded images. I have searched all over the net and found many with the exact same problem, and the only solution seems to be, "buy ink only from dell." How can this be? What if your i-pod only used duracell batteries, or our home could only run on Enron brand energy. Haha, just kidding, well kind of.

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  • 41 Answers

If you have purchased the cartridges directly from dell , it will be covered under warranty for 2 years for hardware errors and you can call dell on 1800 624 9896 and get the cartridge replaced , even after the replacement of the cartridges if you have the similar issue then its an issue with the printer and needs to be replaced.

Posted on Jul 12, 2008

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