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Description of Problem 100000013725
The ink is leaking out of the cartridge or ink leaked inside my machine.what should I do?
Description of Solution 200000017618
Brother strongly recommends that customers do not use generic ink or refill their Brother ink cartridges. Using non-Brother supplies may affect the hardware performance, print quality and machine reliability since the ink formulation in genuine Brother ink cartridges prevent smearing and clogging of the print head. The Brother limited warranty does not apply to any problem that was caused by the use of unauthorizedthird party ink and/or cartridges.
If the ink cartridge is new and has not been installed into the machine, please do not install the ink cartridge. Place the ink cartridge back into the ink cartridge packaging and call the Brother Customer Service Department at 1-800-284-4329 for assistance.
If the ink cartridge has been installed into the machine and ink has leaked inside the machine, do not remove the ink cartridge from the machine.
Please contact Brother Customer Service at 1-877-Brother (1-877-276-8437) Monday through Friday, 9:00am - 7:00pm EST, excluding holidays.
The machine most likely want you to change one (or more) of the other cartridges too. By opening the top cover and reading the display when it is opened, you should get an error indicating which cartridge to change, it most likely isn't the black one it is alarming about, but rather one of the not-changed ones.
On the clear side of the cartridge, put a piece of electrical tape to
cover the center plastic bar that sticks out. For some reason these
printers have a big problem with sensing ink levels. The tape lets the
sensor think the cartridge float inside is up, meaning a full
cartridge. The sensors seem to have difficulty reading where the black
float is inside the cartridge.
I guess you d used generic ink carts?! If yes, the cart holder needs replacement due to ink that has stained the led control. The ink has made a short circuit. The error can only be deleted by replacing the whole cart holder!
Same problem here... Figured out something that works fine for me anyway.
I took some black electrical tape and covered the clear plastic area in the front of the cartridge. It's a bit of a delicate procedure. Need a piece of tape about 3/16 of an inch wide and 1/2 inch long to match the contour of the clear plastic so it still fits inside the printer and can be surrounded by the light sensors.
Unfortunately, I think Brother is making too much on the ink cartridges and therefore is trying to make them tamper proof. I t's backfiring on them. Will never buy another Brother.