Question about HP LaserJet 4350 Printer

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Where are the paper path sensors?

We are having the same problem and when we send them in for repair they charge us lots of money to "Release the sensor".... Can we do this ourselves? Where are the sensors located. the error is 13.2.
Thanks

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ITS RIGHT IN THE MIDDLE WHERE THE PAPER EMERGES FROM A ROW OF ROLLERS TO TRAVEL UNDER THE DRUM/TONER CARTRIDGE. FLAG IS A VERY LITTLE BLACK PLASTIC LEVER IN THE CENTER THAT IS GENTLY SPRING LOADED TO POP BACK UP AFTER THE PAPER PASSES BY. USE A FLASHLIGHT.

Posted on Jun 24, 2008

  • TRANSCORP99 Jul 06, 2008

    SHOOT THE SENSOR AREA WITH A CAN OF AIR TO CLEAR TONER. MAKE SURE THE PLASTIC FLAG MOVES FREELY AND SPRINGS BACK.

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Those might seem rather obvious but about 99.9% of the time that is the problem and just taking the paper out and putting it back in very carefully, clears the error. Having said that there is of course a chance that the paper sensor has failed. This is where it can get tricky. The sensor is fairly easily replaced but if you can't do that yourself you should consider that the cost of labor and the part will add up to a bit of money. This is covered under warrenty so make sure you check if you still are covered by factory or a store warrenty.

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My printer is saying that there is a paper jam but there is nothing in there. what can i do?


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You probably have a small piece of torn paper jammed right up against the paper jam sensor. You'll need to open it up and check the entire paper path for it. Even a small piece of paper can trip the sensor if it's in the right place. If you can't get at the entire paper path, you may need to take the printer to a qualified computer repair shop and have it done. Most shops won't charge you a lot for this job, and it can usually be done while you wait.

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1 Answer

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