We are having the same problem and when we send them in for repair they charge us lots of money to "Release the sensor".... Can we do this ourselves? Where are the sensors located. the error is 13.2.
Thanks
ITS RIGHT IN THE MIDDLE WHERE THE PAPER EMERGES FROM A ROW OF ROLLERS TO TRAVEL UNDER THE DRUM/TONER CARTRIDGE. FLAG IS A VERY LITTLE BLACK PLASTIC LEVER IN THE CENTER THAT IS GENTLY SPRING LOADED TO POP BACK UP AFTER THE PAPER PASSES BY. USE A FLASHLIGHT.
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