SOURCE: My HP scanjet 7650 shows
Install the latest drivers from the website. To download:
1 Go to hp.com
2 Click on Support and Drives
3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One
4 Hit go
5 Choose your operating system
6 Hit Next
7 Click on the link that says Driver - Product Installation Software
8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.
To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7)
2 Right Click on the Driver CD, The one that has the HP Logo
3 Open Util
4 Open CCC
5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again, I hope this worked. :)
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