Question about SanDisk Sansa e260 MP3 Player

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Best buy rhapsody

Hi,
I have a Best Buy Rhapsody account and my licenses have run out on my Sanza MP3 player. I am on travel and I am no where near my computer at home to update them and I cannot install Rhapsody on my work laptop (company policy, not admin rights). Is there anyway that I can do this over the internet?

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Unfortunately you are not going to be able to go online to sync your device...All music subscription such as napster and rhapsody require you to sync your device every single month using their actual software..The reason is to prevent customer from cancelling their music subscription..once you cancel your membership all the songs you have on your device will become useless.In another word, you are renting the music from the subscription company...

P.S.Please rate accordingly...
Thank You
Computerrep

Posted on Apr 22, 2008

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Cannot download update for best buy music store, and therefore cannot pull up my mp3 pages


Best Buy Digital Music Store is a bust. You must go to http://www.rhapsody.com and download the latest version of their Rhapsody Software. Once installed and configured, Rhapsody may ask you to install Helix DRM but the process is automated and the setup program handles it for you quite well. Then you are off to the races!!! Good luck Grasshopper.

Feb 20, 2011 | Insignia Kix NS-1A10F MP3 Player

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When playing my mp3 the songs that i have downloaded off my pc from a paid site, across the screen of the sansa says synchronize to continue your music subsription. the songs will not play please help me


Even though you should be able to resynchronize the files through Rhapsody in order to update the licenses on the music files, in my experience with this player, you have to go through a long, painful process:
1) Open Rhapsody
2) Connect your mp3 player to the computer
3) Delete the songs off the player itself using Windows Media Player - but make sure you still have a copy of these songs on your computer
4) Reload the Rhapsody songs

If your subscription to rhapsody expires, you will no longer be able to use the songs unless you buy them from the Rhapsody Mp3 Store.

-Tha Mp3 Doctor

Mar 22, 2009 | MP3 & Digital Media Players

1 Answer

My unit tells me my subscription has run out. Connect to my PC to Synoize to continue to use. I have done so and gone to Rapsody & the Best Buy ditgal music store. I cannot get the process I need. This...


Within Rhapsody itself, there is an option to synchronize files to your device. You will have to use this feature with your Sansa Clip connected to the computer. Since the songs are already on the device, this will prove difficult. You may actually have to delete the songs off your player, and then reload them through Rhapsody to get them back on the player. Painful and tedious, but that is the only workaround that I know of using Rhapsody's WMA files.

A better solution would be to change your Rhapsody subscription to their Mp3 Only subscription level. It is more expensive, but the songs you download through that subscription level will continue to work, even after your Rhapsody subscription has expired. And it will never give you the message that you mentioned in your problem description, because mp3 files do not need resynchronizing b/c they do not have DRM license restrictions.

-Tha Mp3 Doctor

Mar 03, 2009 | SanDisk Sansa Clip MP3 Player

1 Answer

How do i synchronize my subscribtion


Hi,
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired. 

SOLUTION 1 - Songs ripped from an audio CD 
If the songs were ripped from a CD using Windows Media Player, modify the Rip Music settings


SOLUTION 2 - Songs downloaded from music subscription service 
If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps:  
1. Make sure that your account subscription is updated and active. 
2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 
3. Renew the licenses of your tracks 
For Rhapsody: 
On the Rhapsody console, right-click on your device and select License 
 

1. Check the date & time on your PC & on your mp3 player. They should be one and the same. 2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody: 1.Open Rhapsody / Best Buy Digital Music Store and sign in 2.Connect your mp3 player to the computer 3.Go to My Account --> Update Track Licenses 4.Transfer a track to your device 5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 
4. Click on this links if you are asked to synchronize your device with rhapsody? http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 

For others: 
Contact music subscriber for instructions on how to renew as they vary.

SOLUTION 3 - Rename the Windows DRM folder 

NOTE:  The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks. 

STEP 1 - Edit the folder options of the PC to show the hidden files      
Windows XP: 
1. Double-click My Computer
2. On the Menu bar, click Tools > Folder Options, and then click the View tab. 
3. Under Hidden files and Folder, click to select Show hidden files and folders
4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 
5. Click Apply, and then OK

Windows Vista: 
1. Double-click Computer
2. Click the Organize button at the upper left corner. 
3. Click Folder and Search options. 
4. Click the View tab and select Show hidden files and folders
5. Click to clear the Hide protected operating system files check box. 
6. Click Apply, and then OK

STEP 2 - Rename the DRM folder 
1. Double-click My Computer > C: > Documents and Settings > All Users
2. Right-click the DRM folder and select Rename
3. Rename this as OLDDRM
4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses. 

STEP 3 - Synchronize your device once more on MTP mode 


SOLUTION 4 -  Format the player under Windows Media Player

Jan 30, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

NEED HELP!!! Rhapsody Software Download Problem


Open McAfee -go To Settings - Firewall -disable

May 10, 2008 | Samsung YP-K3 MP3 Player

1 Answer

Vista not compatible with rhapsody.


I use Rhapsody with Vista. You need to go to Rhapsody's website (or Best Buy Digital Music Store, which runs the same software) and download the updated version, which will work just fine.

Purchased music from iTunes can be put on Sansa players as well when you set-up Rhapsody to manage your music. Have the program detect your music library and then all you have to do is drag and drop to your MP3 player.

Apr 19, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

My sansa e250


hey smart ones(sarcasm) why dont u just buy the Sansa e250v2

its pretty much the same thing, just without rhapsody, thats how me and my friends are, i bought the one with rhapsody features(Sansa e250R) so i can play the songs that i bought and get free music channels for it, where my friend on the other hand has the Sansa e250v2 without rhapsody, u can still use rhapsody but u cant get free music channels for it, or u could also download best buy music manager or rhapsody and set up a free 31-day account for it to stop saying that for a while, plus if u got ur Sansa e250R from Best Buy, they can replace it, or trade u the sansa that u have with the rhapsody-free one(without rhapsody)

Feb 01, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

E250 mp3


The "please sync" error means you need to connect to Rhapsody and sign-in. It will update your licenses so you can play the music.

If thats not working, your account is expired, or Rhapsody needs to check your account.

Rhapsody Support (866)597-5505





Best of Luck.

Oct 14, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Why do I have to keep synchronizing?


The message refers to your account with Rhapsody. You need to "Synchronize" with Rhapsody to validate your licenses in which they verify that your account is valid. You should generally receive this message every 15 to 30 days. Best of Luck.

Oct 01, 2007 | SanDisk Sansa m240 MP3 Player

1 Answer

Installing SanDisk mp3 player


The disk is not really necessary. As long as you have Windows XP / SP2 and Windows Media Player 10 or higher. The CD only contains Rhapsody / Best Buy Digital Media Store and the Sansa Media Converter. Both of which you can download from the internet. SMC http://www.sandiskthailand.com/images/SansaMediaConverter.zip Rhapsody http://www.rhapsody.com/download.jsp?=bbdms Best of Luck.

Sep 24, 2007 | SanDisk Sansa m240 MP3 Player

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